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Muhammad_Yousaf_Mehdi
Muhammad_Yousaf_Mehdi
Participant
April 23, 2021
Question

XD is crashing and hanged while working and also facing a BUG in Windows Version

  • April 23, 2021
  • 1 reply
  • 474 views

XD is slowing down while you work for couple of hours, mainly it slows down when an object i.e. a shape or image is becoming larger or smaller by pressing SHIFT key. And also it shows a BUG in current version of Windows that when you want to ROUND only one corner of a shape not all by holding ALT + mouse key holding to ROUND the corner. Then instead of rounding ONLY one corner it is rounding all four corners of  a shape. Kindly, resolve this lagging and BUG issue in upcoming UPDATES. 

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    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    April 26, 2021

    Hi there,

     

    We are sorry for the delay in response. For your first issue, we would like to know if that happens every time you change the size of the image using the SHIFT key. Please share the XD and the OS version of your machine.

     

    For your 2nd issue, that is already a known bug and the team is working on it. I would request you to please join the discussion here: https://community.adobe.com/t5/adobe-xd/rounded-corners-holding-alt-stopped-working/td-p/11967502#M48649 for updates.

     

    Thanks,

    Harshika

      Muhammad_Yousaf_Mehdi
      Muhammad_Yousaf_MehdiAuthor
      Participant
      April 27, 2021

      Yes, Mostely it slows down you can say 7 out 10 times when you do an object smaller or larger by holding SHIFT key. I'm currently using Adobe XD v39.0.12.12(Starter) with sytem specs 

      Device name SadyPC
      Processor Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz 2.30 GHz
      Installed RAM 8.00 GB
      Device ID 3BBF43C3-656C-4B81-949B-A7A73DB9DE9B
      Product ID 00326-30000-00001-AA612
      System type 64-bit operating system, x64-based processor
      Pen and touch No pen or touch input is available for this display.

      Note: Storage is SSD based.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 11, 2021

      Sorry for the delay in response. Could you please update generate logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as CC or Dropbox and share the URL with me?

       

      We will try our best to help.

       

      Thanks,

      Harshika

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