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siut17808870
siut17808870
New Participant
October 31, 2017
Answered

XD is not available when using CC packager to create package with serial number

  • October 31, 2017
  • 1 reply
  • 3496 views

To my understanding, XD is part of Creative Cloud for Enterprise now. When I try to create a package with serial number by CC packager, I don't see XD available. Any idea or advice?

    This topic has been closed for replies.
    Correct answer David Alcala - Adobe

    XD only supports Named Licensing when using CC Packager.  Please refer to this section of the FAQ:

    "Can customers use a serial number to deploy Adobe XD for offline use?

    Adobe XD does not support offline deployment with a CCE serial number. Customers must use named licensing deployment to access Adobe XD. We currently support all three identity types (Adobe ID, Enterprise ID, and Federated ID)."

    Find answers to frequently asked questions on download, install, setup, and upgrade of Adobe XD on Mac and Windows.

    Hope this helps,

    David

    1 reply

    David Alcala - Adobe
    Community Manager
    David Alcala - AdobeCommunity ManagerCorrect answer
    Community Manager
    October 31, 2017

    XD only supports Named Licensing when using CC Packager.  Please refer to this section of the FAQ:

    "Can customers use a serial number to deploy Adobe XD for offline use?

    Adobe XD does not support offline deployment with a CCE serial number. Customers must use named licensing deployment to access Adobe XD. We currently support all three identity types (Adobe ID, Enterprise ID, and Federated ID)."

    Find answers to frequently asked questions on download, install, setup, and upgrade of Adobe XD on Mac and Windows.

    Hope this helps,

    David

    siut17808870
    siut17808870Author
    New Participant
    October 31, 2017

    Hi David,

    Thank you for the reply. I work for LaGuardia Community College, which is part of City University of New York. We need to deploy Adobe XD CC to one of our Mac computer lab. Because I cannot create XD package with serial number, I created a name licensed package. After installed the name licensed package, I ran the serialize file but it still ask for sign in. Since it is for lab use and students do not have license to sign in, we need to use the serial number option. Please advise.

    Thank you,

    Siu

    Siu Tin

    Software Support Manager

    Instructional Services and Media Distribution

    LaGuardia Community College

    30-20 Thomson Ave, B-127

    Long Island City, NY 11101

    Office: 718-482-6143

    Mobile: 347-203-9132

    elainecc
    Community Manager
    elaineccCommunity Manager
    Community Manager
    September 7, 2018

    Will it breach our license if I install XD as a standalone alongside our CC 2018 serial license installation? Students could then create and use their own personal Adobe ID for using XD.


    I checked with our internal team, and while this doesn't breach the license, the setups are incompatible and would actually cause problems for your setup. XD unfortunately is only supported in fully named-user situations. I'd recommend you chat with your Adobe rep about your issue to make sure they have you on their radar. (And thank you so much for your interest in bringing XD into your classroom!)

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