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impacta52138139
impacta52138139
New Participant
August 2, 2021
Question

XD links not opening in chrome browser

  • August 2, 2021
  • 1 reply
  • 2329 views

XD prototype links are not opening in chrome browser, It showing complete blank now even a error. We are able to open them other browsers like safari, mozilla. Can you guys please help us with this issue as most of our teams are using chrome brower for all kinds of work.

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    1 reply

    M
    Community Manager
    Madhumati chitapurCommunity Manager
    Community Manager
    August 2, 2021

    Hi there,

     

    Thanks for contacting us,  If the link opens up on the different browser. Please make sure to clear all the cache and cookies of chrome and see if that helps. Could you please also check if this is happening with all the links or only with this specific link?

     

    Thanks,

    Madhumati

      impacta52138139
      impacta52138139Author
      New Participant
      August 3, 2021

      Hi Madhumati,

       

      I tried clearing all the cache and cookies, still the link is showing blank screen. And this is happening for all the links.

      M
      Community Manager
      Madhumati chitapurCommunity Manager
      Community Manager
      August 3, 2021

      Hi there,

       

      Thanks for trying above mentioned steps, looks like your mentioned issue can be WebGL issue,
      We would request you to please try the solution mentioned in this post: https://community.adobe.com/t5/adobe-xd/mac-prototype-not-displaying-on-chrome-due-to-webgl-issue-xd-v9-0/td-p/9937785 

       

      and if that doesn't help, Let us know.

       

      Thanks,

      Madhumati

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