XD missing from adobe suite although i purchased it

[Ria_Staveri_4472]

as the title says , i bought the adobe suite but xd program is not included although it is advertised in my plan, how can i  get it?

[creative explorer]

@Ria_Staveri_4472 did you sign into adobe.com? That's where you will find Adobe Xd within the CC Sunscription...when you say 'suite' I am thinking of CS6 and lower...because Adobe Xd will not be on those DVDs. Adobe Xd came out around 2015 I believe...

In my account: https://www.adobe.com/apps/all/all-platforms under 'More apps from Adobe'

I still teach Adobe XD to new groups of students every three months. After they obtain their Adobe CC subscriptions, I guide them in installing Illustrator, Photoshop, Acrobat and Xd. When I ask if they can access Xd, there’s a mix of responses: some can find it, while others report that it's either missing or in maintenance mode.

I do tell them give it 24 hours before Xd shows up, and it will likely be shown like this eventually. If not try this link, https://creativecloud.adobe.com/apps/all/desktop/pdp/xd

Again, it normally shows up after 24 hours after logging into the https://www.adobe.com/apps/all/all-platforms

[Ria_Staveri_4472]

Thanks for your response @creative explorer . Unfortunately I don't see it anywhere! 😞
I have payed for that and it's missing. I don't know what to do...

[creative explorer]

@Ria_Staveri_4472 what did you buy? When people say suite, its the old Creative Suite on DVD not Creative Cloud Subscription. did you buy Adobe on DVD or on cloud...two separate things...

[creative explorer]

@Ria_Staveri_4472 try using the virtual assistant, https://helpx.adobe.com/contact.html

Scroll down to contact directly:

[Ria_Staveri_4472]

@creative explorer

Unfortunately, the XD is still missing!

[Ria_Staveri_4472]

And when I go to my plans.
I can't see them.

[creative explorer]

@Ria_Staveri_4472 As per above, you need to log into your Adobe.com account and look at the orgnal post that I responded...my new students who are in class, are able to see it...but they have the full CC subscription. And yes, you need to wait 24 hours to see it because that's what they had to do for some weird reason.  https://creativecloud.adobe.com/apps/all/desktop/pdp/xd

If not contact customer care as per above. I don't have access to your adobe account

[Ria_Staveri_4472]

in my case , i m still not able to see xd although i have paid full sub yearly, is there anything else i must do ? its getting frustrating here

[creative explorer]

@Ria_Staveri_4472 You can still download it if you have the All Apps plan, but that is basically the only way to get it. If you have that plan, kindly inform support to flip the switch to get it. 

[Ria_Staveri_4472]

also we contacted customer support, its laughable and full of bots, good luck with that

[creative explorer]

@Ria_Staveri_4472 on that contact page, there is a link for the 'X' aka Twitter...shoot them a quick message if they can assist. Just remember, DO NOT GIVE YOUR ACCOUNT INFO OVER THE GENERAL FEED