XD opens with empty artboards, previous versions do not open at all

[Sergey Grigoriants]

Hi all, has anyone the same issue. I open my XD file (saved in the cloud) and XD brings me empty artboards. I also tried to open previous versions but all of them are empty, without even any artoards...

[italosan]

Hi, what version of Adobe XD are you using? What OS are you running the software on?

[Sergey Grigoriants]

Hi, Windows 10, and my XD version is 51.0.12

[italosan]

Hi, thank you for providing us with the requested information. Does the same thing happen with files saved locally? Have you got to try?

[Sergey Grigoriants]

I tried with old files, save them as a local copy, created new ones, and tried with other cloud files: all of them work perfectly, I can open backups copies of other cloud files without any issues. I think I have a problem specially with one file.

[Ares Hovhannesyan]

Are that file created with previous version of xd? May be the path is different for loading assets?

[Sergey Grigoriants]

yep, the file was created last year, but I turned auto update at my creative cloud app on.

[Ares Hovhannesyan · Accepted solution]

Please review. That can be a reason

https://helpx.adobe.com/xd/help/migrate-design-systems-to-creative-cloud-libraries.html