XD opens with empty artboards, previous versions do not open at all

New Here ,
Jun 16, 2022 Jun 16, 2022

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Hi all, has anyone the same issue. I open my XD file (saved in the cloud) and XD brings me empty artboards. I also tried to open previous versions but all of them are empty, without even any artoards...

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Crash on windows , Data loss , Product performance

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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Hi, what version of Adobe XD are you using? What OS are you running the software on?

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Hi, Windows 10, and my XD version is 51.0.12

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Adobe Community Professional ,
Jun 17, 2022 Jun 17, 2022

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Hi, thank you for providing us with the requested information. Does the same thing happen with files saved locally? Have you got to try?

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New Here ,
Jun 17, 2022 Jun 17, 2022

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I tried with old files, save them as a local copy, created new ones, and tried with other cloud files: all of them work perfectly, I can open backups copies of other cloud files without any issues. I think I have a problem specially with one file.

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Adobe Community Professional ,
Jun 17, 2022 Jun 17, 2022

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Are that file created with previous version of xd? May be the path is different for loading assets?

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New Here ,
Jun 17, 2022 Jun 17, 2022

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yep, the file was created last year, but I turned auto update at my creative cloud app on.

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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