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robd2121755
New Participant
February 5, 2021
Answered

XD shared links not working...

  • February 5, 2021
  • 22 replies
  • 7158 views

This is really annoying as I have clients waiting to see their designs.

 

Something went wrong error... come on Adobe, please fix this quickly

      This topic has been closed for replies.
      Correct answer Rishabh_Tiwari

      Hi All,

       

      We're so sorry for the inconvenience. There was a known outage which seems to have resolved now, please check again and let us know if you need any further assistance.

       

      Regards

      Rishabh

      22 replies

      N
      Nancy Jain
      New Participant
      September 27, 2021

      My shared links are suddently not working! I had to cancel an ongoing usability test! How soon can you fix it? 

      S
      Sune5CF6
      New Participant
      June 8, 2021

      I am having the same issue suddenly

      S
      Shailender5C4E
      New Participant
      June 8, 2021

      Hi Guys,

       

      Same thing is happening with me..Something went wrong error... come on Adobe, please fix this quickly

       

      or any other solution for reslove this problem

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity ManagerCorrect answer
      Community Manager
      February 5, 2021

      Hi All,

       

      We're so sorry for the inconvenience. There was a known outage which seems to have resolved now, please check again and let us know if you need any further assistance.

       

      Regards

      Rishabh

        W
        WoodyReeves
        New Participant
        February 5, 2021

        I have an XD doc which contains designs that are shown to clients regularly. 

        Today the share link dropped out and was then not accessible to the users that had been invited to use it (mid presentation). 

         

        I logged into the file to check if it was something on our end and received this error when checking the invite list. 'Collaborator status - Error getting invited people'. 

         

         

        The link has since come back. Why does it drop out like this?

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        February 5, 2021

        Hi there,

         

        Sorry for the frustration. Our share services were impacted few hours ago which are back to normal now. Would you mind checking again and let us know if you're still experiencing the issue?

         

        We'll be happy to help.

         

        Thanks,

        Harshika

        D
        defaultee2jfg3000ai
        New Participant
        June 8, 2021

        Still not working for me

        G
        GP13
        New Participant
        February 5, 2021

        Hey Adobe Team 

         

        Somehow the prototypes links are down, and I can not update my existing link as well with new changes.

        Error 69 and Error -1 when I try to update existing link in Desktop Software. 

         

        Server issue ? 

         

        Thanks, 

        GP

        O
        Olivia5C80
        New Participant
        February 5, 2021

        Hey,

         

        you're not alone. I have the same problem right now. It is Error -1 and I can't create a new link o update any other existing links. After checking everything else I also think it might be a server issue. Let's wait for the answer 🙂

         

        Greetings

         

         

         

        P
        Pascal-Jansen
        New Participant
        February 5, 2021

        All my projects are unavailable, started halfway a presentation with a client. Any insights when this failure will be fixt?

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        February 5, 2021

        Hi there,

         

        We're so sorry to hear about the trouble. There is a known outage and our team is working on a fix. I am keeping a track of the issue and will update this discussion as soon as I hear from the team.

         

        Regards

        Rishabh

          hg8960241
          hg8960241
          New Participant
          February 5, 2021

          Server down? 

          D
          default401elzo1bhuq
          New Participant
          February 5, 2021

          Was working fine half an hour ago, but now can't create any links, not even with a new doc with no content on it. 4005 says something about non-verication of Adobe ID but we've been using this account for years with no issue?

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