I've been unable to open any XD files saved to the cloud for several hours. My internet connection appears to be working normally. I get a blank window with a blue loading bar that appears at around 66% complete straight away and stays static.
What's going on??
I have the same problem - there is no connection to my cloud files and it has been like that, for a week.
If you have work to do I succceded by logging in online, downloading the file and saved it local on my computer.
I am trying to get in touch with adobe about this bug - but it is very diffucult to get through.
Can you find and track the file when Viewing Youe Cloud documents via Browser?
I have the same problem.
I had same problem but with just one document in the cloud.
I still cannot open it. However I managed to log into the web dashboard and download the file. It was the only way. Makes me very worried that my cloud docs aren't secure.
Adobe please take a look at this issue. its the first time its occured to me, but I have a lot of work in the cloud. I need to be confident I can access it.
Ok, this is far from encouraging. Any official support reading this?
I just spoke to support, apparently, it's a global issue that they're addressing and should be fixed within the next hour (they say....)
Yet another proof of their great service when it's me communicating this here!
Is the problem sovled for you? It's still not working for me. It keeps loading, but nothing happens.
I can open my files now. What you see there is a different issue.
It's curious, last night the file I wasn't able to open did open once and now I am back to the same problem (XD was also updated in between). The status bar is stuck at the same point once again.
However, I can open other cloud documents, so this does not seem to affect all of them.
I suggest that you contact Adobe support and ensure that they realise the gravity of the situation. I ignore how important this file is for you but in my case not having access to mine was a big deal.
Only constantly raising the ongoing issues with Creative Cloud will make Adobe address them (hopefully!). The fact that they knew about the problem yet they didn't inform their customers appropriately having all their contact details is intolerable.
You are right, but I find them difficult to contact - I thought this forum is the official way of rising issues?
This file is indeed part of a large project and I do need to provide link access to a full team of developers, so it would create problems if it is lost.
It is indeed difficult to contact as their live chat rarely appears and there's dead contact us links all over their site, this is well documented all over the forums and it's been the case for years. Whenever I brought this up with them they are in complete denial about it.
I've found that the only way to access real support is through this link:
You'll need to login into your account for the feature to be accessible. I hope this helps.
I agree, thank you for the link!
No worries. It's insane that I'm having to disseminate that link as Adobe never mentions it and keeps pointing users to pages that don't work...knowingly.
same here cloud files down
up and running!
We are sorry for the delay in response. However, there is a similar discussion going on here: https://community.adobe.com/t5/adobe-xd/adobe-xd-cloud-file-not-synching-and-getting-stuck-when-open...
Please try the solution suggested and let us know if that helps.