Disable Samsung Galaxy S7 on Adobe XD Mac Sierra

New Here ,
Dec 14, 2016

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I recently switched to an Android phone and installed Android File Transfer. Everything works fine between Mac and Android until I open Adobe XD on my Mac. Then I'm prompted to download Adobe XD on my Adroid and my connection to Android File Transfer is severed. The message I get is "Adobe XD No installed apps work with this USB accessory. Learn more about this accessory at https://play.google.com/store/apps/details?id=com.adobe.sparklerandroid. I can't re-access AFT until Adobe XD is closed on my Mac. Is there a way to disable the connection between XD on my Mac and on my Android? It's very frustrating as it is, now.

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3 Correct Answers

Adobe Employee , Jun 10, 2020
HARSHIKA_VERMA Adobe Employee , Jun 10, 2020
Hi Luciano,   My apologies for the delay in response and sorry for the confusion. Actually the team identified that this is a known limitation with the XD app. Android's Android’s Open Accessory pretty much cuts off anything else, be it tethering or file transfers. Essentially, the connection with an Android device is exclusive. You can't do something else while XD is connected.   Workaround: manually switch USB settings on Android phoneCurrently you can not use both USB options when connecting ...

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Adobe Employee , May 18, 2020
HARSHIKA_VERMA Adobe Employee , May 18, 2020
Hi All,   Thank you for the patience. There is a new update on this: Android’s Open Accessory is the protocol used to communicate with the XD app. This app limits users from tethering or file transfers. To use Adobe XD with Live Preview, select the No data transfer... option in Android’s USB Preferences.   Hope it helps.   Thanks, Harshika    

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Adobe Employee , Apr 20, 2020
HARSHIKA_VERMA Adobe Employee , Apr 20, 2020
Hi All,   We understand it could be frustrating for you. The Team is already aware of the issue and is working on it. The Bug is already been logged for the issue. You may definitely see the improvements in the future releases of XD.   We're sorry for the inconvenience.   Thanks, Harshika

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Adobe Employee ,
Dec 14, 2016

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Thanks for letting us know about this. We are tracking this bug at XD shouldn't stop Android File Transfer from working – Adobe XD Feedback : Feature Requests & Bugs and are currently working on a fix.

Really sorry about this, we hope to have it fixed soon!

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New Here ,
Apr 29, 2019

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I would like to point out another issue similar to this one: not only AFT stops working, but also I cannot enable USB tethering when XD is on. (USB tethering from an Android phone is not officially supported by Apple, but still the issue is not with the third-party driver, but with Adobe XD interrupting the connection).

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New Here ,
Apr 10, 2019

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I was able to install the Adobe XD app through the provided link on my Samsung Galaxy phone and that seemed to fix the annoying popup notification.

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New Here ,
Sep 30, 2019

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Adobe XD still causes android file transfer to crash. So no using it while adobe XD is open.

this is a completely unrelated issue: https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs-read-only/suggestions/17129800-svg-export-...

and downloading the app through that annoying non-disableable popup did not help either. Very anti-user

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New Here ,
Oct 30, 2019

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2019 almost 3 years after this post and STILL NO FIX. Opening XD and plugging and Android phone = ENDLESS annoying popups DEMANDING to install the XD app over and over and over and over and over and over again.... soo ridiculous.
Mac Catalina

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Adobe Employee ,
Oct 31, 2019

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Hi there,

 

We apologies for the frustration.Would you mind sharing the OS & XD version of your machine? It would be really helpful if you can share the screenshot of the pop ups that you are getting at your end so that we can understand better.

 

Awaiting your response.

 

Thanks,

Harshika

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New Here ,
Nov 16, 2019

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I keep having this issue as well. 

v23.1.32.2 (I believe its a beta)

Android version 10 (Pixel 4)

 

I wanted to transfer some files to my Mac while I had XD open in the background. When I try to set my USB settings to transfer, this dialog pops up and always undos my choice. If you need more info, feel free to contact me internally as well.

 

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New Here ,
Feb 10, 2020

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I just uninstalled XD from my Google Pixel 2 with Android 9 but still get this notification when I am trying to transfer my file from my Android to Mac...

 

I have rebooted my phone and have been clearing cache but this notification still comes back.

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New Here ,
Mar 23, 2020

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Hi,

I have got the same issue. I cannot enable USB tethering when XD is on. So I have to use net by closing the XD. And, when I use XD at the same I do not connect net via USB tethering.

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New Here ,
Apr 16, 2020

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I have the same issue today in April 2020 Adobe. What was the fix?

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Adobe Employee ,
Apr 20, 2020

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Hi All,

 

We understand it could be frustrating for you. The Team is already aware of the issue and is working on it. The Bug is already been logged for the issue. You may definitely see the improvements in the future releases of XD.

 

We're sorry for the inconvenience.

 

Thanks,

Harshika

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New Here ,
Apr 23, 2020

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Hi!

We understand that you have more important things to do, but this bug makes me crazy, I can not transter my files anymore more than 2 years, all I had to do till now is sending my photos and videos through messangers like Telegram. Can you fix it making at least a switcher ON/OFF in "Preview on device"? Otherwise such things shows company selfish 😞

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Adobe Employee ,
Apr 23, 2020

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Hi Iskender,

 

We're so sorry for the trouble, I am sure this must be frustrating. As Harshika mentioned, we are aware of the issue and have already logged a bug for the same. I want to assure you, we are working on it and you will surely see an improvement in the future releases of Adobe XD.

 

Regards

Rishabh

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New Here ,
May 01, 2020

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Turns out if you take the sourcecode of libusb (a library to access USB devices), comment out a couple of procedures, build it, then put this file instead of that comes bundled with xd (in it's contents), XD loses the ability to connect to usb devices, and so goes the messages... How quaint.

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Community Beginner ,
May 18, 2020

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Community Beginner ,
May 18, 2020

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This highly annoying issue has been pending for more than 4 years. It was first reported in 2016 and it is still not resolved.

 

photo_2020-05-18 22.31.09.jpeg

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Adobe Employee ,
May 18, 2020

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Hi All,

 

Thank you for the patience. There is a new update on this: Android’s Open Accessory is the protocol used to communicate with the XD app. This app limits users from tethering or file transfers. To use Adobe XD with Live Preview, select the No data transfer... option in Android’s USB Preferences.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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New Here ,
Jun 03, 2020

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Can you please explain a bit better how this will solve the issue. It does not do it for me. Thanks Adobe from blocking my device from transfering file from and to it! Please solve this issue or tell us how to get rid of the XD app and get the file transfer feature working again

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Adobe Employee ,
Jun 10, 2020

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Hi Luciano,

 

My apologies for the delay in response and sorry for the confusion. Actually the team identified that this is a known limitation with the XD app. Android's Android’s Open Accessory pretty much cuts off anything else, be it tethering or file transfers. Essentially, the connection with an Android device is exclusive. You can't do something else while XD is connected.

 

Workaround: manually switch USB settings on Android phone
Currently you can not use both USB options when connecting computer and Android device with USB cable.
If one needs to use Adobe XD with Live Preview, you needs to use “No data transfer…” option on Android device.
If you needs to transfer data, you needs to use “File transfer…” option on Android device.

 

For more info please read "Why does my Android USB tethering get disabled when I launch XD on the desktop?" in this help article: https://helpx.adobe.com/xd/help/adobe-xd-mobile-faq.html

 

Hope it helps.

 

Thanks,

Harshika

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New Here ,
May 27, 2019

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I'm an Android system developer and heavy rely on 'adb' command working through terminal.

It's a bit annoy about the warning dialog 'Adobe XD - No installed apps work with this USB accessory. balabala...'

It jumped out every time when I connect my Android device to my MacBook.

Can we have an 'option switch' to ignore the connected android device?

BRs.

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Adobe Employee ,
May 27, 2019

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Hi Qiudaomao,

Sorry to hear that you're having trouble. Could you please share the version XD which you are using at the moment? I would also like to know which Android were you using.

Would you mind submitting this feedback here: - Adobe XD Feedback : Feature Requests & Bugs. ​Please share the thread as well, it would help us track this issue.

Thanks,

Atul_Saini

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Community Beginner ,
May 18, 2020

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Community Beginner ,
May 18, 2020

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The moment I attach my android phone while XD is open on my Mac, I get this error. This makes it impossible for me to open Android File Transfer while XD is open. Please help.

photo_2020-05-18 22.31.09.jpeg

 

https://community.adobe.com/t5/adobe-xd/disable-samsung-galaxy-s7-on-adobe-xd-mac-sierra/m-p/1114101...

 

This issue was reported in 2016, and it is still not resolved. How can Adobe not prioritize this issue in over 4 years?

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Adobe Employee ,
May 18, 2020

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Hi there,

 

We understand it could be frustrating. I have found the latest update on the issue. Please see the update here: https://community.adobe.com/t5/adobe-xd/disable-samsung-galaxy-s7-on-adobe-xd-mac-sierra/td-p/874086...

 

Hope it helps.

 

Thanks,

Harshika

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