I have gone through these forums and have tried every recommended solution. Restarted Adobe CC, reinstalled Adobe CC, restarted computer, reinstalled XD, used the cleaning tool ETC. Nothing works. I have documents on there that I need for school and cannot access them.
These are the errors that I am getting:
If anyone can provide me with a solution ASAP it would be very appreciated. I need access immediately.
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We are sorry for the bad experience and frustration. Would you mind sharing the OS, XD and Creative Cloud Desktop app version? Is it happening with all the files or with a specific file?
We will try our best to help.
Uninstall adobe xd then
go to c drive then
program files (86x) then
Delete whole folder Adobe Creative Cloud Experience.
Then install again.
Backup your data First.
will that solve the problem once and for all ? or I have to keep doing this time to time ?
When I create a new document, I get an error with code 3635. Also in the cloud documents section, I get the message "Something went wrong. Please restart the app and try again." All my files in the cloud are gone.
Sorry to hear you are having trouble creating a new document in XD. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-3635-cannot-create-new-document-in-xd/td-p/...?
Let us know if that helps.
Error Code: 3635 ( Save to cloud Document doesn't work )
I tried all the steps mentioned above and several other methods for this same issue but it isn't resloving can someone help me out with this issue of error code 3635.
Did you succeed? Please help me
I am trying-trying but not solved yet.
Sorry to hear that the above steps didn't helped you. Would you mind telling us if it's happening with all the files or with a specific file? Have you tried fresh installation of Creative Cloud app and XD app using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for immediate assistance.
Hope it helps.
Just reinstall your Adobe Creative Cloud
Hello, i have the same problem and i done the steps few times, nothing change. As i can see not only the XD but the creative cloud app can't open "Your Work"(Oops,page not available) tab and and probably cant sync with the Adobe Apps. So i am thinking to reinstall/format my Windows 10, and then reinstall again the Creative Cloud app and Adobe XD? Will that help? I desperately need my cloud and XD this week. THANKS
Solved with procedure "part one" for me. Many thanks.
For me Part 1 worked. Thank you sir for your help
Hi friends I would like to request your help immediately. I have several files stored on the Adobe XD cloud in the latest update of the program. I cannot access the cloud and it displays an error
. I have several necessary files that I would like to retrieve, and also when creating a new file it opens for a very short time and then displays an error 3635,
please What is the appropriate solution, knowing that I have deleted and restored every Adobe package, but nothing has changed. Thank you
Thanks you for reaching out. I would like to follow up on your issue. Would you mind confirming if your issue has been resolved? If you're still experiencing the issue, please reach out to us directly using this link: https://helpx.adobe.com/contact.html and we will try our best to help.
I am also merging this post with the post shared by Italo.
I can not enter the page of adobe xd so plase give me a solution . i will wait for your important feedback.
Can you please quit XD and Signout from CCD, Please check all Coresync thread is closed from activity monitor.
Launch CCD and wait for few secs. Launch XD and create new document.
Hope it will help.
The application is unable to create a document or fetch data from the cloud. It's a completely dead app right now.
I am facing this issue since a month, any kind of help is appreciated.
What I have tried:
We're so sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/error-3635-cannot-create-new-document-in-xd/m-p/10699520?pag...
Let us know if this helps or if you need any further assistance.