High Application Memory usage while working in XD on macOS Catalina after the update.

mabnadp

New Participant

italosan

Adobe Expert

Hi, we're sorry you're having trouble with Adobe XD. What version of the software are you using? Could you list the characteristics of your computer?

HARSHIKA_VERMA

Community Manager

Hi there,

Sorry for the trouble. In addition to what Italo has asked, we would also request you to please check out the correct answer to this post and try the steps suggested. If that doesn't help, please share the information asked in the post.

We will try our best to help.

Thanks,

Harshika

anassd80769754

New Participant

Hi,

i've noticied that Adobe XD has been using ridiculously high amounts of memory to run, when i have a single work space, with only text (as seen on screenshot) since like three days ago

18go+ to keep a single file/single work space open with no images, animations or anything beside text? what is this madness?

please help me fix this massive problem that is slowing my computer down and messing simple text editing

version : 31.2.12.4

mcbook pro 15 / 16go

Community Manager

Hi there,

Sorry to hear about the trouble. If it's happening while working on a specific file, will it be possible for you to share the file? If it's happening on multiple files, please try uninstalling the application using Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install and check how it works. If it is still slow, please share a sample file and

system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

we will escalate it further.

Note: To share the file, please add it to any shared location like DropBox and you can DM the link by clicking on my name. Please add this discussion link in the subject.

Regards

Rishabh

anassd80769754

New Participant

hi and thanks for your reply
as i have some urgent work, i'll wait a bit before uninstalling it, but i
can send you the file attached in this mail. It is not specific to this
file tho, it does the same with pretty much any file i have. It is the same
behaviour even when editing a graphic heavy prototyp. But i mean, come on,
this has only text and as soon as i open any xd file, it immediately start
eating up all of the memory, effectively slowing down my
(reasonably powerful) laptop. It all goes back to normal when i close XD
(or sometimes force quit it because it freezes)
i keep XD and creative cloud updated constantly

thanks

Mike Boogie

New Participant

Adobe XD Upload SLOW

The upload speed to Adobe XD is extremely slow (Prior it worked fine). For more than a week now, it is taking me more than half an hour to update a prototype porject (17.84 MB).

Community Manager

Hi Mike,

Sorry to hear about the trouble. Could you please share a few more details like:

The version of XD and the Operating System.
Is it slow while updating a file and saving the progress on a cloud file or it's slow while updating a published link?
Is it happening with this specific file or with other files as well?
Are you connected to a private network or a managed network like a work or school network?

We're here to help, just need more info.

Regards

Rishabh

Mike Boogie

New Participant

Hi,

OS Catalina 10.15.6
Latest version of XD

It's slow while updating my private link. When trying to update my
"Published" Prototype.
This is my only file right now, It's slow while updating my published link.
I am connected to my home network.

Thanks,
Mike B.

andyprice-DI

New Participant

We have been using XD for the past 2 years & in the last few months the performance is gradually getting worse & worse. I have a 182MB project file that's taking several minutes to load & ccan take up to 5 mins to update a share link.

This is almost unusable & we are at a point where we are beginning to consider alternatives to XD. Please could you provide any information on the causes on this performance issue & if a resolution is on the horizion.

Correct answer

Community Manager

Hi Andy,

Sorry to hear that you've started facing the issue again with high memory consumption while using XD on macOS. We would request you yo please uninstall the application using Adobe Cleaner Tool(https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)

Once uninstalled, please re-install and check how it works. If this doesn't help, please share a few more details like:

A screenshot of the About XD info page.
The version of the Operating System.
Is it slow while working on a specific file or multiple files?
Are you connected to a private network or a managed network like a work or school network?
Is it happening with a cloud file or local file?
How many assets or objects is present in the file?
Please share the sample file and Adobe logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud or Dropbox and then share the URL with me over a private message.

We will try our best to help.

Regards

Rishabh

andyprice-DI

New Participant

i have tried what you have suggested, which hasnt improved anything. below you will find the information you have requsted on my version of XD + my OS.

its slow working across a number of cloud files, varying in size. i initially thought it was an issue due to the file size & have spent a large amount of time reworking files to reduce their footprint but this hasnt improved anything.

we are all currently working from home, using normal home wifi not connected to any VPN's etc.

onyensogbu

New Participant

XD seems to be eating up so much memory and stutters while previewing after I updated to version 31.1.12 . I don't know if I'm the only one experiencing this. I had to force quit XD because it hugged about 109GB of memory!

christopherv586324wayvd47

andyprice-DI

New Participant

i am also experiencing the same issues, across my team. we have a new starter who has been with us less than a month who is also suffering from the same problems of poor performance. This is across projects aswell so not just a single cloud file.

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry to hear you are having trouble using XD. Would you mind sharing the information asked by Rishabh along with the OS and XD version of your machine to either of us over a private message?

We will try our best to help.

Note: Please make sure to share the URL of the post over a PM for reference.

Thanks,

Harshika

New Participant

Hi,

i built a Navigation Bar for an upcoming Project and the Filesize of the saved .xd file is huge (around 30mb) after i created some components. I cant figure out why- maybe someone can help? Im very thankful for help -especially because it slows xd down a lot and i cant start to build the site like that bc it wil be GB afterwards... thank you

PS: Cant upload the XD file as there is an error "The attachment's testxd.xd content type (application/octet-stream) does not match its file extension and has been removed." So i uploaded pngs of the menu

Dan Rodney

Adobe Expert

Normally the size of files increase as you import pixel-based graphics. I saw one in your screenshot, do you have a lot more? 30mb isn't that big after importing multiple graphics, but if you mainly have text and vector shapes made in XD it shouldn't be that big.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

christopherv586324wayvd47

New Participant

Thanks for replying. the graphics are svgs and i have several documents with them inside that are still super small, so its not that i guess. I really would like to send the file to show you but it wasnt possible to upload the xd file as said...

Marlon2020

New Participant

This issue is not solved whatsoever. I am having the same issue with cloud documents. My work is taking 2X times to get done

H

hsukaan

Participating Frequently

This is becoming very frustrating now, seems like every time you all are updating XD some now issue crops up or earlier issue that seems to have been fixed returns again. Now my XD hang every time I am Zooming in and out, this is a new issue and my earlier issue of having difficulty editing text fields, which was fixed earlier has returned back again.

Request you to please look at this urgently and it is hampering my work and it's becoming very frustrating to use.

J

joelb94458311

Participating Frequently

I'm also facing the issue of difficulty editing text fields.

V

vitalis25102616

New Participant

I have the same problem now. I feel like using components is extremly expensive in terms of performance. Also, whenever i switch between files, it takes about 10 to 20 Seconds for XD to respond again. Right now it is nearly unusable, i spend half my time waiting for XD.

J

joelb94458311

Participating Frequently

I have the same issue, extremely bad performance with XD on windows 10 I would say it's worse on files with components. The same issue whenever I switch between files, it takes 10 seconds for xd to get out of its frozen mode.

I spend most of my day waiting and waiting and waiting for XD to work.

Please help ASAP or will need to try another...

HARSHIKA_VERMA

Community Manager

Hi Joel,

We are sorry to hear you are experiencing an issue with performance. We would like to know a few more details in order to investigate the issue-

What is the OS and XD version of your machine?
Is it happening with a cloud document or a local document?
Is it happening with a specific file or all the files?
Have you checked if it's happening because of a specific component?

Please try to sign out of XD and Creative Cloud, restart the machine, and then sign back in and see if that helps.

We will try our best to help.

Thanks,

Harshika

P

Pötter

New Participant

Hi, does anyone know why XD is eating up 64 GB ? Never had these problems but for 2 weeks now I have to restart XD every 3-4 hours. Mac System, 10.15.5 Catalina: Any Idea? Thanks for help.

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