Skip to main content
X
xs2dev
Participant
July 27, 2021
Answered

High CPU usgae on windows machine after updating to XD 42.1 version

  • July 27, 2021
  • 30 replies
  • 19827 views

After new update of adobe XD on windows PC, My CPU utilization is at 100% most of the times. This freezes my PC and make it unusable. I have to kill and restart XD every 20 minutes which is very frustrating.

 

Processor

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.80 GHz

Ram 

6.0 GB (15.8 GB usable

OS version

Windows 10 Pro

 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi All,

     

    We really appreciate your patience. The team hears you all and they are able to fix this performance issue. We highly encourage you to please update XD to 43 version and let us know if your issue is resolved.

     

    Thanks,

    Harshika

    30 replies

    M
    MarcusJMoraru
    Participant
    December 29, 2021

    I am still having issues with this. Sometimes my activity monitor says XD is using over 200% of my CPU. How is that even possible? Even when I created a brand new workspace with very little in it, it is still having these massive performance issues. I am about to convince my company to switch programs if this isn't resolved soon. SINCE JULY we are still having performance issues, and deleting / reinstalling does nothing. 

    B
    Bettina24132327vukq
    Inspiring
    July 21, 2022

    8 months later and no response from Adobe? i am having these issues again and being forced to consider moving everything to Figma, What is your problem Adobe? Why dont you respond to these questions and why isnt this fixed? If I have to wait several seconds for each action to be processed, especially when working on Cloud documents then I can not justify the continued use of XD.  

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 22, 2022

      Hi @Bettina24132327vukq,

       

      We understand how frustrating it could be for you. I'd feel the same in your situation. However, we would love to investigate and escalate the issue to the engineering team. If you allow, we would need logs and spindumps from your machine, which will help the engineering team find the root cause of the issue.

       

      Steps to collect spindumps:-

       

      • Mac
        • Launch Activity Monitor
        • Select Adobe XD process (might show as “Not Responding”)
        • Click on the gear in the upper left of the Activity Monitor
        • Select “Spindump”
        • This will generate a text file
      • Win
        • Launch Task Manager
        • Select the Adobe XD process
        • Right-click on the Adobe XD process
        • Select “Create dump file.”
        • This will generate a binary file.

       

      Add both the file logs and spindumps to a shared location like Google Drive or DropBox and share the link with me over a private message.

       

      Please also share the version of XD and the operating system you're working on.

       

      I will make sure to log a bug for the issue and try my best to help.

       

      Thanks,

      Harshika

       

       

      S
      Surrey Creative
      Participant
      November 11, 2021

      Seems that this issue is back again after the latest update XD v 45.0.62

       

      Loading a cloud document kills my machine, when working on a cloud document my pc dies during auto save. If I work on a local document the application is just really buggy with freezes and crashes, usually around the point where the document is saved.

       

      Previous version was fine. Although I can't roll back to it because my latest cloud documents won't open in it.

       

      Sort it out adobe.

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        November 11, 2021

        Hi Surrey Creative,

         

        We are sorry for the frustration. We will make sure to investigate the issue again. We would request you to please share the details again with me over a Private message so that I can escalate it further.

         

        Please generae logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and spin dump file by following the steps shared below:

         

        • Mac
          • Launch Activity Monitor
          • Select Adobe XD process (might show as “Not Responding”)
          • Click on the gear in the upper left of the Activity Monitor
          • Select “Spindump”
          • This will generate a text file
        • Win
          • Launch Task Manager
          • Select the Adobe XD process
          • Right click on the Adobe XD process
          • Select “Create dump file”
          • This will generate a binary file

         

        Add both the file to a shared location like Google Drive or DropBox and share the link with me over a PM.

         

        I will try my best to help.

         

        Thanks,

        Harshika

        S
        SMARTester
        Participating Frequently
        August 24, 2021

        The issue still persists on v43. Although this time I notice my CPU load isn't high when it crashes.

        On launching XD the CPU sits at 100% for about 1 minute or two then settles down. If I then open another file it spikes back up to around 60% but doesn't crash. It settled down again back to almost 0% after a few second. Then I opened a third file it crashed. Although when it crashed the CPU load was actually very light on XD, only around 12%. It it the same crash behaviour as before; the home screen opens and begins to load the tiles for the recent files but never finishes rendering them so certain elements on the tiles aren't fully loaded

        S
        SMARTester
        Participating Frequently
        August 24, 2021

        I repliacted the above several times and it seems like there is no correlation between the number of files I open and when it crashes. I managed to open as many as four, but on several attempts (tried about 9 experiments in total) it crashed when opening only the second file. Again my CPU load was fairly light this time

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        August 24, 2021

        Hi there,

         

        Sorry to hear about the trouble. Please share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and spin dump file by following the steps shared below:

         

        • Mac
          • Launch Activity Monitor
          • Select Adobe XD process (might show as “Not Responding”)
          • Click on the gear in the upper left of the Activity Monitor
          • Select “Spindump”
          • This will generate a text file
        • Win
          • Launch Task Manager
          • Select the Adobe XD process
          • Right click on the Adobe XD process
          • Select “Create dump file”
          • This will generate a binary file

         

        Please add both the file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

         

        Regards

        Rishabh

        ajeet.gautam
        ajeet.gautam
        Participant
        August 19, 2021

        Hello support,

         

        Here is the link for the dump file https://we.tl/t-lrDClZLHZE

        Please fix this as soon as possible, we can't delay our work any more.

         

        Thank you

          M
          mauriceb99968245
          Participant
          August 23, 2021

          Sorry Guys, but your politic to Customers are sucks. I work as Freelancer and half of my Clients work with XD. We all are so struggle and frustrated that we decided to shift over to Figma, they make her Homework better and listen on her Customers.

           

          Thanks

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity ManagerCorrect answer
          Community Manager
          August 24, 2021

          Hi All,

           

          We really appreciate your patience. The team hears you all and they are able to fix this performance issue. We highly encourage you to please update XD to 43 version and let us know if your issue is resolved.

           

          Thanks,

          Harshika

          C
          cesigM
          Known Participant
          August 18, 2021

          This is a new bug.  It regularly takes up all remaining CPU cycles.  To do what?  I don't know.  

           

          This is yet another in an endless stream of amateur-hour bugs and problems that makes its way into XD.  How is this software still so crappy and bug-ridden after so many years?  

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          August 18, 2021

          Hi there,

           

          We are sorry for the frustration. This is a know issue that we are tracking here: https://community.adobe.com/t5/adobe-xd/high-cpu-usgae-on-windows-machine-after-updating-to-xd-42-1-version/td-p/12210103 and the team is working on it. 

           

          We would request you to please share the informaion asked in the post shared so that we can raise a separate bug for your machine and team can investigate it separately.

           

          We'll try our best to help.

           

          Thanks,

          Harshika

          Y
          yoooowow
          Known Participant
          August 18, 2021

          There is no meaning of malicious comparison. I have always used XD to work. The files I opened in Figma are larger than those opened in XD, but the memory usage of XD is much larger than that of Figma. It is also a cloud document. The gap is a bit unacceptable.

          Y
          yoooowow
          Known Participant
          August 18, 2021

          I have tried uninstalling, but it doesn't work

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          August 30, 2021

          Hi XD 高手,

           

           

          Thank you for your patience. Are you still experiening the issue in XD 43 version? Please feel free to update the discussion if you need further assistance from us.

           

          We would be happy to help.

           

          Thanks,

          Harshika

          S
          stamen
          Participant
          August 17, 2021

          I had the exact same issue as well as my colleagues. The solution with the cleaning tool worked for everybody except me.

          I removed all creative cloud apps (including CC software) several times and nothing happened. It seems the cleaning tool couldn't fully remove the programs from my computer, but I found a workaround that helped me fix the issue.

           

          Here's what you could try and see if it helps:

          1. Uninstall XD using the Creative Cloud software, not the cleaning tool from adobe.
          2. Install oldest possible version of the program (XD).
          3. Open newer file and when it promts you to update to the latest version, click Update.

          That worked for me. I hope it will for you too. Good luck.

            H
            hsabino1
            Participating Frequently
            August 17, 2021

            My friend, is still working fine?

            S
            stamen
            Participant
            August 18, 2021

            Yeah, it's still working fine.

            C
            Christoph@AP
            Participating Frequently
            August 17, 2021

            I think we fixed the problem for us.


            We changed the proxy settings as described here: (see attachment) 

            https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

             

            Our admin also diagnosed some troubles with Cisco AMP and added exceptions for Adobe XD there. 
            Since then (about an hour ago) CPU-Usage dropped and we can work with cloud files again. 

             

            I hope this helps!

            Cheers, Christoph 

              H
              hsabino1
              Participating Frequently
              August 17, 2021

              Are you fuc$#@ man! This WORKS NOW GUYES. I was working at half performance for 2 weeks, and NOW IS WORKING

              K
              Kuba_Jawor
              Participating Frequently
              August 12, 2021

              I have the impression that Adobe XD is a bitcoin miner.

                HARSHIKA_VERMA
                Community Manager
                HARSHIKA_VERMACommunity Manager
                Community Manager
                August 12, 2021

                Hi All,

                 

                We apologize for the frustration and we understand your concern. The team is tracking this issue and they are investigating on it. We have got logs from few of the customers.

                 

                The team also need Spin dump that will help them identify the high CPU usage problem. We would request you all to please share the spin dump as well along with the Adobe logs so that we can share with them.

                 

                Win

                • Launch Task Manager
                • Select the Adobe XD process
                • Right click on the Adobe XD process
                • Select “Create dump file”
                • This will generate a binary file

                 

                Mac

                • Launch Activity Monitor
                • Select Adobe XD process (might show as “Not Responding”)
                • Click on the gear in the upper left of the Activity Monitor
                • Select “Spindump”
                • This will generate a text file

                 

                We are sorry for the inconvenience.

                 

                Thanks,

                Harshika

                K
                Kuba_Jawor
                Participating Frequently
                August 12, 2021

                Here You are

                  X
                  Xenio5E5D
                  Participant
                  August 12, 2021

                  Hi,

                   

                  Even I'm facing this issue. When i'm using Adobe XD then CPU Usage goes to 100% and the Adobe XD gets stuck. Can you please fix this issue. It is very difficult to work on Adobe XD 😞 😞

                   

                  Thanks

                    Show more replies
                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices