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Home tab broken; Can't create new document.

Forum|Forum|5 years ago
January 11, 2021
13 replies
15519 views

My Adobe XD home tab is empty. I can open the recent documents and the cloud tab workings. However, even when I try to use the file menu I can't add a new document. I am using mac

Missing feature

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Correct answer HARSHIKA_VERMA

At the moment I have the same challenge, I am not able to create a new file in XD. As you can see on the screenshot there is a grey box behind the word Home. When I put my cursor above it, the little hand appears, but nothing happened. I followed all wise advice as written above and perform them all, but still I am not able to create the new file. I re-installed the Creative Cloud app, I re-installed XD, I restarted my iMac but still no possibility to create a new file. Hope someone can help me as I am in middle of a XD course.

Hi Jaden,

I am sorry to hear you ran into trouble while opening XD. For few customers, the issue got fixed after trying these solutions-

1. Formatting hard disk and reinstalling BigSur.

2. Uninstall XD, Close Adobe tasks, Delete all XD related files, Reinstall, create a new profile then it worked.

If you still face issues after trying any of the above solutions, please share the details asked below to investigate the issue.

Please generate the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Once the logs are generated, please upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.
Share the OS and XD versions of your machine and approximate local date and time it happened.

We will try our best to help.

Note: Please add the URL of the post over a PM for reference.

Thanks,

Harshika

M

Mazhar Nasim5E09

Participant

Hey i faced the same situation when i tried to use the share option on an artboard, I was stuck on the moving circle no matter what I do even restarted XD and same, I uninstalled and reinstalled XD dint work. Then i restarted my M1 MBP and tada! everything went back to normal.

G

Gwénaëlle5C72

Participating Frequently

Bonjour,

Lorsque je crée un nouveau document sur Adobe XD, la page d'accueil est vide.

J'ai déjà essayer de réinstaller Adobe XD, mais le problème persiste.

Que dois-je faire ?

Merci pour votre aide

----------------------------------------------

When I create a new document on Adobe XD, the home page is blank.

I have already tried to reinstall Adobe XD, but the problem persists.

What should I do ?

Thanks for your help

Gwen

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11743075#M43371

If that doesn't help, please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

G

Gwénaëlle5C72

Participating Frequently

Thanks for your help,

but it's not working.

> I tried the solutions you suggested to other users.

Gwen

P

Prithvi5E9E

Participant

Hi

I'm using a mid 2010 mac mini running mojave and have installed adobe XD. Adobe XD opens just fine and at normal speed and works pretty well. But when I try to do a project, the artboard or canvas aren't showing. I don't know why, but it doesn't show. I tried searching for answers and someone had said to try gfxcardstatus to switch to integrated, but it shows that there isn't dual gpu in my machine. Someone pls help!

I have attached the specs, the error along with adobe XD screenshot. Please help

HARSHIKA_VERMA

Community Manager

Hi Prithvi,

We are sorry for the delay in response. Would you mind sharing the version of XD you are using? Have you tried signing out of XD, Creative Cloud Desktop top, restart the machine and then sign back in?

Let us know if that helps.

Thanks,

Harshika

P

Prithvi5E9E

Participant

Hi Harshika,

I am currently using the latest version of Adobe XD that is 38.0.12.13 (starter), creative cloud sync 4.9.0.19. I had tried signing out of both Adobe XD na creative cloud and signing back in, reinstalling Adobe XD and creative cloud, but the problem doesn't seem to go. But when I boot my mac in safe mode, it seems to work fine and art boards are visible. I'd like to know the solution for this.

Thank you,

Prithvi

J

jiamingm52087813

Participant

I have recently switched to a new Macbook Pro with M1 Chip. However, I have trouble opening Adobe XD. Every time I open it, I am stuck on this loading screen:

I tried right-clicking on the icon and opening recent files. Only a few files loaded and others did not. I also cannot create any new files because I would get stuck in the loading screen.

I have also tried:

- Restarting laptop

- Uninstalling and reinstalling the app

So far nothing worked for me. I have googled around but I don't see many people having this issue. Right now I have to switch back and forth between laptops and it would be a great help if there is a way to fix this.

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry to hear you are facing trouble with XD. We are already having a similar discussion regarding the issue here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075. I would request you to please join the discussion and also try the solutions suggested.

We will try our best to help.

Thanks,

Harshika

L

Luca5F8D

Participant

the home screen is blank with no options. if you click new it displays the same thing...nothing... i can open files but i cannot create new files.

i have tried multiple solutions from the forums. it has worked in the past but i wasn't using it so i deleted it and now i need it again but alas it does not work...

A

Abhidas

Community Manager

Hi,

We are very sorry to hear that you are facing this issue with XD. We are aware of this issue and our team is working on priority to fix this.

I would suggest you to follow https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075 this thread for further details. Some suggestions are given in that thread that might help you.

And also could you please share your OS and XD version.

Thank you,

Abhishek Das(Adobe XD Team)

L

Luca5F8D

Participant

thanks for the generic reply...

OS: Mac Big Sur 11.2.1

XD: was the latest build as of today (25 February 2021). i am unsure of the actual build because i got annoyed and deleted it and creative cloud.

L

Lisa5EAA

Participant

Hi,

I am unable to create any new projects in Adobe XD. Neither Command+N or File > New work - nothing launches at all (no new XD windows or error messages). Launching XD shows a blank screen for Home, as the attached screenshot demonstrate.

XD Version: 37.1.32.2

macOS version: 10.15.6 (Catalina)

I can open other projects and work with them, but I can’t create a new project.

HARSHIKA_VERMA

Community Manager

Hi Lisa,

We are sorry to hear that you are unable to create a new project in XD. Would you mind sharing the information asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M44219 over a private message so that I can again log a bug for your issue and escalate it to the team?

I will try my best to help you.

Thanks,

Harshika

S

sharp_fighter0D44

Participant

Hellp....

I really need to continue my work..

i have no idea, with this.. firstly i just install and update into the newest version, is that possible because im using the new processor from mac? M1?

italosan

Community Expert

Hi, what version of Adobe XD are you using? Have you checked for updates for the Creative Cloud app?

The fact that it is installed on a computer with an M1 processor shouldn't cause any problems, as the software is emulated with Rosetta 2.

C

Chirali5C40

Participant

I have tried installing and uninstalling several times but my XD always opens to this screen.

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. I found a similar discussion which you can refer to here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/td-p/11743075

Please try the solution suggested and in case if you are still experiencing the issue, please share the details asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... and share with me through DM, by clicking on my name.

Note: While sending DM, please add this discussion link in the subject.

Regards

Rishabh

gabrielg37609698

Participant

Hello!

I've been unable do create new files.

I go through File > New... and nothing happens

Here's what I get when I try to create a new file

Rishabh_Tiwari

Community Manager

Hi Gabriel,

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M44219 and let us know if this helps or if you need any further assistance.

Regards

Rishabh

L

Logan5C4E

Participant

I'm having the same issue. I tried to uninstall and reinstall.

Running macOS 10.15.7

E

ELENA5C88

Participant

Hi! I have several problems with my Adobe XD. I've got the latest version and I tried eliminating it many times.

When I open the software, the principal page doesn't show me anything: I can't create new files, even if I use the menu.

Moreover, I can't download any plug-in because it gives me "error" notifications.

What can I do?

R

Rajasekhar_Reddy

Community Manager

Hi there,

Sorry to hear that you are facing issue with XD, we are aware of this issue and team is working on priority to fix it at earliest and the fix will be shipped in coming releases. Could you please share your OS version and XD version you are currently using so that we will add it to the bug.

Thanks for you patience.

Regards,

Rajasekhar.

A

AnastasiaKul

Participant

Hi! I've just downloaded the Adobe Xd and have the same issue.

iOS version: macOS Catalina 10.15.7

Xd version: 36.2.32

The screenshot:

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