Installed fonts not showing the font family correctly in XD on windows machine.

Community Beginner ,
Jun 04, 2020 Jun 04, 2020

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Some of the fonts (Karla, Spectral) I installed on my system are not being found by XD.

Sometimes I could get away with installing the fonts once again, and reopening the XD, but now even this doesn't work. 

Now after installing the fonts several times, I see the font in fonts panel, and in its font-weight menu I start seeing multiple font weights like 3 regular, 3 italics, 3 bold. But they still don't work and the font is still not working and shown missing on the layers section.

 

Yes, fonts are showing correctly well in C:Windows/fonts folder.

Tried installing fonts on all users.

Tried deleting and reinstalling fonts.

Tried signing out and in of creative cloud.

Tried restarting.

Tried using a font manager to manage fonts (FontBase).

All to no avail.

 

This is EXTREMELY frustrating.

 

I am using the latest version of XD on the latest Windows 10.

 

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Adobe Community Professional ,
Jun 04, 2020 Jun 04, 2020

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Hi, sorry you are having problems with Adobe XD. By any chance, do you use a font manager?

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Community Beginner ,
Jun 05, 2020 Jun 05, 2020

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I installed a font manager (FontBase) specifically to try to solve this issue. It didn't work. As said in the original post.
Uninstalling the font manager doesn't work as it was there before even installing it.

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Adobe Community Professional ,
Jun 09, 2020 Jun 09, 2020

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On other software in the Adobe suite, do the affected fonts work correctly instead?

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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I don't use any other Adobe products.

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Adobe Employee ,
Jun 11, 2020 Jun 11, 2020

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Hi there,

 

We are sorry to hear you are facing trouble using fonts in XD. Would you mind telling us if you're working in an enterprise network? Try to use mac version of XD and share results with us.

 

We will try our best to investigate on the issue.

 

Thanks,

Harshika

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New Here ,
Feb 12, 2021 Feb 12, 2021

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The same issue is being experienced with the inter font. The font works fine on illustrator and every other product. It works fine with Sketch on ios. 

Please let us know if there is update on this. 

 

Thank you

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New Here ,
Mar 24, 2021 Mar 24, 2021

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I am having the same issue with the inter font. Wont work on mine either. The font weights wont work and shows a long list of only a "regular" font weight

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New Here ,
Mar 25, 2021 Mar 25, 2021

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I'm having the exact same issue. Inter shows a long list of "Regular" over and over. Rubik shows duplicates of weights like "Regular" and "Italic" yet "Regular" is bolder than "Bold".  This makes XD completely unusable for me.

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Even stranger... a workaround for this is to type some text in Illustrator in the font and weight you want... then copy it over to XD. It will retain the correct font weight.

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New Here ,
Apr 11, 2021 Apr 11, 2021

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LATEST

This happens to me!
I've installed a Google Font Family on my Win 10 Enterprise, aparently everthing was going all right but sudenly after a restart all the font family changed to "Regular" I'm using Quicksand and the only font variation that I see on XD it's "Regular"

This issue makes XD unusable for me, I have the latest versión right now of  XD, this don't happen in any other Adobe App it only happens in XD.

 

XD V: 38.1.12.2

Win: Windows 10 Enterprice

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