I saw this error on another document a few days ago where the document was shared with 6 other users. I removed one of the users and was able to add the new one.
This morning on a new document I attempted to invite one other user but received this error. I tried enabling co-editing, updated to the latest version of XD and restarted, but cannot add anyone to the file.
I have XD pro on OSX Mohave 10.14.6
Also, when I click the Invite button after getting this error, the pop-up changes to the attached, where I cannot change the email address, add a message or submit the invite request (button remains greyed out)
Thanks for reaching out. Do you know if you are on the free Starter plan for XD? You can check by going to XD -> About. If you see Starter under the logo, you are on the Starter plan.
I'm on the all apps plan, but via an annual deal from the website g2a.com. Is this possibly the cause. Need to resolve urgently.
Hi Blake, thank you for the details. I recommend contacting support. Details on options here: https://helpx.adobe.com/contact/what-contact-options.html . They can investigate the issue further with you.
Hello can you help me fix this one :). I have version 34 of adobe xd. And since that update i wasn't able to invite anything. I am well aware of the october 2020 update as well where you disable coediting on starter plan but I'm not on starter plan. My account is licensed :). Can you help me with this 🙂 thank you.
Hi Nik, thank you for reaching out, that's not expected. I recommend reaching out to support so you can provide them with details on the issue. Details on how to contact them are here: https://helpx.adobe.com/contact/what-contact-options.html .
Hi, what kind of subscription do you have? Starter, Single App or All Apps?
Sorry about the long delay in replying. I think this may be the issue. I purchased my license on a deal through the website g2a.com, which delivers an annual package at a reduced cost. I have all apps.
Need to resolve this as its hugelyinconvenient.