[Crash/Load]-Cannot open file"Error 87 this is not a valid XD document".

Forum|Forum|6 years ago
September 24, 2019
3 replies
8279 views

Could you please, advise how may I open it or if possible your Team to provide me a backup file. Please, find the screenshot below:

Product performance

R

renac62688793

Participant

Hello,

Can you please help me. I have an urgent project and my file is not opening. I keep getting the error as attached. I tried installing XD and then uninstalling. Didn't work. I also tried sending it to friends / or opening it on another device with another adobe account. also did not work

please help!

thank you

R

renac62688793

Participant

Here is the link to the files:

https://drive.google.com/drive/folders/1chTnZIoXg2OFc5kmqdnRPlcVawDOo4_y?usp=sharing

I hope you can help me. My deadline is tomorrow!

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry to hear you are having trouble opening the XD file. Would you mind telling us if it's a cloud document or a local document? If cloud, please try to open the file from assets.adobe.com and see if you can download the file and open it. What is the OS and XD version of your machine?

Please try to restart the machine and see if that helps.

We will try our best to help.

Thanks,

Harshika