Unable to copy and paste into Adobe XD.

New Here ,
Apr 20, 2020 Apr 20, 2020

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It is my first time using adobe xd 
and im trying to copy(photos,text,shape ......)  but i can't paste anything 

i have this problem only in adobe xd
i am working in adobe xd 28.6.12.3 
and my os is Windows 10 1903


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Design, Product performance

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Hi there,

 

Welcome to the Adobe XD Community!

Hope you are safe at home.

 

We are sorry to hear you are unable to copy and paste elements in Adobe XD. We would like to know a few more details like-

  • Are you trying to copy the images from one XD file into another?
  • Are you using keyboard shortcut like ( CTRL+ C ) to copy and (CTRL + V) to paste or the menu option?
  • Is it happening with a specific file or all the files?
  • Is it possible for you to share your workflow with the help of video for better understanding?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Apr 21, 2020 Apr 21, 2020

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Thanks for replayin:
    •Same problem from xd file into anthor

      And in the same file

    •im trying copying and pasting with keybaord shortcuts 
     and from the menu option

    •it is happening with all files

I inserted a video for my problem 
and i hope you can help me

and thanks again


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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Hi there,

 

Thanks for sharing the details. Could you please try to copy content from an XD file and try pasting in Paint application and let us know if you are able to do that? Also, have you tried re-installing the application?

 

Regards

Rishabh

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Adobe Employee ,
May 01, 2020 May 01, 2020

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Could you please confirm if the issue has been resolved or not? Please let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jul 30, 2020 Jul 30, 2020

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Hi, I have the same problem. I have tried re-install, control panel. Everything. Can you please help me??????

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New Here ,
Jan 03, 2021 Jan 03, 2021

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Hi Ahmed

I'm facing the same problem here , have you solved it ?

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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Hi Omar,

 

Sorry to hear about the trouble. Please share a small video of the workflow and what exactly is happening? We'll also need the version of XD & OS, we'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Apr 05, 2021 Apr 05, 2021

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same problem. exactly as video above. version: 38.0.12 (starter), creative cloud sync 4.9.0.19, OS name microsoft windows 10 pro, version 10.0.19041 build 1904

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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Hi there,

 

Sorry for the trouble. Could you please update XD to 38.1 version and see if that helps? If it doesn't, please let us know if the keyboard shortcut is working. Is it happening with every file or with a specific file?

 

I will try my best to escalate it to the team for further investigation.

 

Thanks,

Harshika

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New Here ,
Apr 13, 2021 Apr 13, 2021

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updated. still happens. can't possibly copy and paste through any means (shortcut or through the drop down menu) and it happens with every file.

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Thanks for sharing the information. Is it possible for you to share the XD file with me over a private message so that I can investigate it at my end? If yes, please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a PM.

 

Note: Please add the URL of this post over a PM for reference.

 

Thanks,

Harshika

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please update XD to the latest version which is 38.1 and let us know if it still happens? 

 

Regards

Rishabh

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New Here ,
Apr 13, 2021 Apr 13, 2021

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updated. it still happens.

also with larger files i occasionally get this bug:

https://community.adobe.com/t5/adobe-xd/unable-to-enter-text-in-adobe-xd-bug/m-p/10909422

which i don't care about becuase it's fine after i exit and reopen. Just thought i'd let you know.

Not being able to copy and paste is a major issue though.

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