Unable to open Adobe XD getting error 5718 on Windows

New Here ,
Oct 06, 2020 Oct 06, 2020

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Hello,

 

I have a problem opening my Adobe XD, I get the error: "Feche e reinicie o XD, depois tente abrir o documento novamente. (erro 5719)" - Translation: close XD and reopen it, then try again to open the file . (error 5719)

Already tried:
- Reinstall adobe XD and all other applications
- Reinstall Creative Cloud and all APPs
- Remove the user account
Nothing worked.

 

I tested with another account, on the same machine but the problem does not happen. I made a chat with Abobe's support who informs me, the user (user profile) has to be administrator of the machine. For a business environment (For security and other reasons), it does not make sense,  the user have to be a administrator of the machine to use one APP (adobe XD).

I have already placed the user with Read and Write permissions on adobe folders, but even then the problem persists.

Is it really necessary for the user to be a machine administrator? Because?

 

Is there no way around this situation?

 

No other application needs to be a machine admin to use, correct?

 

Note: The user where the problem did not happen, was in my machine administrator login.

 

Can you help?

 

Regards

 

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correct answers 1 Correct Answer

Adobe Employee , Jan 28, 2021 Jan 28, 2021
Hi there, Sorry to hear you are still experiencing the issue with XD. I would request you to please try the below steps - 1. Uninstall XD. 2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager. 3. Delete temp files by going to run(Win+r) then %temp% 4. Delete the Adobe XD CC folder from  C:\Program Files\Common Files\Adobe. 5. Repair the Creative Cloud Desktop app and restart the machine. 6. Then Install XD again. Let us know if that helps. Thanks, Harshika

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Adobe Employee ,
Oct 06, 2020 Oct 06, 2020

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Hi Rita,

 

Sorry for the frustration. Would you mind telling us if you're working in an enterprise network? If yes, we would suggest you to please check with your admin team about this and share there response with us.

 

We will try our best to investigate on this.

 

Thanks,

Harshika

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Adobe Employee ,
Oct 07, 2020 Oct 07, 2020

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Hi Rita,

 

We're so sorry to hear about the trouble. Since it seems to be working on a different user profile on the same machine, we can try one more troubleshooting step. Please ensure that the user profile has the read and write permission for Adobe folders and once they have the permission, please uninstall the application using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application and check how it goes.

 

Regards

Rishabh

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New Here ,
Oct 09, 2020 Oct 09, 2020

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Hello,

 

@HARSHIKA_VERMAhow are you?

 

Thanks for anserwer me. Before I create a ticket, I talk with IT Admin for my company, and he tested with his Login (Admin account) and the problem no longer happens. What I mentioned earlier was what IT Admin told me.

What I said was done, it was all done by the IT team, and they even had a chat with Adobe support where Support Adobe was told that it is necessary to have a administrator login for the program to work correctly. Are these admin permissions really necessary?

 

This makes sense, the IT Administrator login works and the non-Admin account does not work. It was also tested on another non-admin account and it also doesn't work.

 

Yes, I work on a corporate network.

 

Hello

@Rishabh_Tiwarihow are you today?

 

It was tested as requested, but the problem continues to happen.

 

Regards

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Hello, @Rishabh_Tiwari and  @HARSHIKA_VERMA 

 

Any news about that?

 

Thanks,

 

Regards

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Hi Rita,

 

We are sorry for the delay in response. If you're already tried all the steps, I would suggest using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html and create a case, start a chat, or manage an existing case from the Admin Console's support tab if you're a System or Support administrator so that our team can help you directly.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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I have tried everything, cleaning, reinstalling and when I get to starting Adobe XD I have the same error but with number 5718.

I have submmitted this months ago, and still no answer.

Whats Adobe's point to this?

If you don´t pay you don´t get help?

It´s reallly frustrating to get no answer, there are a lot of free users that have this problem as I see in my mail.

Otherwise just say "pay and we will respond"  

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Community Beginner ,
Oct 16, 2020 Oct 16, 2020

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Im having exactly the same error on Windows 10 pro, tried everything, using the clean tool, reinstalling several times, installing previus version, but no solution yet

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Community Beginner ,
Nov 10, 2020 Nov 10, 2020

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Same Issue. please help us to resolve this

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Go to Start --> Search Adobe XD --> Right click and Selece App settings -->  Click Terminate --> Click Reset --> Restart the Adobe XD

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Didn't work @Harendra5FA6 

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Also click the repair button.

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Doesn't work either. I also tried the adobe cleaning tool -> didn't work

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Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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It did not work in my case either

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Community Beginner ,
Feb 19, 2021 Feb 19, 2021

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Hi, I've tried this to no avail.

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Same issue here. What the hell is going on? We cannot use XD at all.

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New Here ,
Nov 27, 2020 Nov 27, 2020

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Same issue here. :'(

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Community Beginner ,
Nov 27, 2020 Nov 27, 2020

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same here!

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Check my solution in above

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Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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no result either

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Same here! Tried evrything, nothing works

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Anyone resolved this already? Need help.

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Check my solution in above comment section

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Community Beginner ,
Jan 28, 2021 Jan 28, 2021

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Ther is no rpair, it still doesn´t work. Same error 5719 or 5718 in my case 

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi there,

 

Sorry to hear you are still experiencing the issue with XD. I would request you to please try the below steps -

 

1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from  C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

 

Let us know if that helps.

 

Thanks,

Harshika

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