Participant

解決済み

Unable to open Adobe XD getting error 5718 on Windows

Forum|Forum|5 years ago
October 6, 2020
返信数 17.
28897 ビュー

Hello,

I have a problem opening my Adobe XD, I get the error: "Feche e reinicie o XD, depois tente abrir o documento novamente. (erro 5719)" - Translation: close XD and reopen it, then try again to open the file . (error 5719)

Already tried:
- Reinstall adobe XD and all other applications
- Reinstall Creative Cloud and all APPs
- Remove the user account
Nothing worked.

I tested with another account, on the same machine but the problem does not happen. I made a chat with Abobe's support who informs me, the user (user profile) has to be administrator of the machine. For a business environment (For security and other reasons), it does not make sense, the user have to be a administrator of the machine to use one APP (adobe XD).

I have already placed the user with Read and Write permissions on adobe folders, but even then the problem persists.

Is it really necessary for the user to be a machine administrator? Because?

Is there no way around this situation?

No other application needs to be a machine admin to use, correct?

Note: The user where the problem did not happen, was in my machine administrator login.

Can you help?

Regards

Crash on windows

このトピックへの返信は締め切られました。

解決に役立った回答 HARSHIKA_VERMA

Ther is no rpair, it still doesn´t work. Same error 5719 or 5718 in my case

Hi there,

Sorry to hear you are still experiencing the issue with XD. I would request you to please try the below steps -

1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

Let us know if that helps.

Thanks,

Harshika

R

rachel25141376eupk

Inspiring

Follow this steps

1. Uninstall XD and Quit Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

Greeting,

Rachel Gomez

S

Syed Rahad5E3F

Participating Frequently

Hi my XD says that "Please close and relaunch XD, Then try opening your document again (error 5718)

Already uninstalled and reinstalled the app but did not work.

HARSHIKA_VERMA

Community Manager

Hi there,

Sorry to hear you are unable to open the document in XD. We would request you to please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/unable-to-open-adobe-xd-getting-error-5718-on-windows/m-p/11791079#M44507

Let us know if that helps. We're here to help.

Thanks,

Harshika

ItzikT

Participating Frequently

I even went as far as re-installing my PC and this is still happening.

I opned a case for Adobe support and they just said "we know, it'll be fixed sometime".

That's it...

PowerTrain

Participating Frequently

XD Refuses to open up on any of our PCs. We keep getting error message 5718. Deleting tempory files and uninstalling and reinstalling the program does not work.

Ares Hovhannesyan

Community Expert

Please try solution from this convertion https://community.adobe.com/t5/adobe-xd/unable-to-open-adobe-xd-getting-error-5718-on-windows/m-p/11487274

PowerTrain

Participating Frequently

That solution didn't work for me. Going to let the IT guys have a crack at it on another PC in our office.

N

nancy5D31

Participant

Having the same issue, pop- up of Error 5718 after I updated OS. Adobe support told me this is a known issue with Window OS 20H2. Microsoft change a file type (fix) and it is no longer working. The rep said they are working with Microsoft but there are no known fixes. The bug case number at Adobe is XD-124837.

U

UK_Architect

Participant

I tried again today after a major Windows update. Adobe XD still crashes with Error 5718. It is really odd as there must be so many Adobe Subscribers using Windows 10 that must be affected! I have now changed to a rival UX Design Software as I cannot simply wait for months and months for Adobe & Microsoft to get their act together. I would love XD to work, but after investing so much time learning the rival software I don't think I'll go back.

A

Agatha Crystal

Participant

Same issue. Switching to Figma now. Also Affinity has some pretty neat alternatives to PS, AI and ID without SAAS.

R

Rami5E5E

Participant

adobe xd error code 5718 on windows

i tried to uninstall and instal the app and restart but still the same problem.

any idea

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/unable-to-open-adobe-xd-getting-error-5718/m-p/11487274#M38008

If that doesn't help, please try creating a new user profile(https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and check if you are able to launch the app there? If it still doesn't work, please share the logs asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

You can share the logs with me through DM, by clicking on my name. I understand there are too many troubleshooting steps so in case if you want you can contact us directly using this link https://helpx.adobe.com/contact.html and we'll collect the logs on a remote session.

Regards

Rishabh

E

ELMAGIC l5D9B

Participant

Anyone can help with my error code on adobe Xd (5718 error code)??

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry to hear you are having trouble with XD and getting an error: 5718. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/unable-to-open-adobe-xd-getting-error-5718/td-p/11487274 ?

Let us know if that helps.

Thanks,

Harshika

E

ELMAGIC l5D9B

Participant

I deleted adobe XD and Installed it again but the same error is found .. what should I do ?

{Renamed By MOD}

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please share system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html so that we can investigate this for you? I'd also request you to try installing XD on a new user profile and check if you are able to install the app on a new user profile.

Regards

Rishabh