AE 2025 Will not open

Report · May 09, 2025

After effects will not open.

My device meets the requirments to use After effects and all of the other adobe apps I have work fine e.g illustrator,photoshop,Premier pro but one day after effects stopped working

The splash screen will load then disapper or The splash screen will glitch and not allow me to close it meaning I have to use task manager to close it - photo of the second outcome attached.

It gives me options to start in safe mode or reset prefernces but none of these options work and I do not have any plugins installed

I have repeatedly uninstalled and reinstalled and even updated to the latest version v25.2.2 However even switching to older versions does not work.

Here are my system specs -

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 20.0 GB (19.8 GB usable)
System type 64-bit operating system, x64-based processor

I have even tried the Beta AE but it still will not work

I have tried both opening from the icon, opening via project files and opening through creative clous. I never had a problem opening after effects before and had used it many times. Creative cloud says it works on this device.

I do not have trend micro anti virus installed

Does anyone have any suggestions on How to fix this I urgently need to use AE?

Report · May 09, 2025

Hi @h_0621,

Thank you for reporting this issue. Do you have any Adobe Fonts synced on the machine? If so, please try unsyncing them all via the Creative Cloud app and then attempt to start After Effects again.

Thanks again for the report,

- John, After Effects Engineering Team

Report · May 11, 2025

Thank you very much for your reply I have removed the Adobe fonts I haved synced from the creative cloud but both Ae 2025 and the beta version still will not open.