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Attaching the Debugger in After Effect and save crash file

Community Beginner ,
Sep 04, 2023 Sep 04, 2023

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Hi Community!

I'm facing an error with After Effect beta &  Media Encoder beta. When I opened the application, I immediately encountered the text Press OK after Attaching the Debugger (Image attached below).

Then the application will automatically save a file

Adobe Media Encoder_2023-09-05_001256_.crash

And then automatically turns off,

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Bug , Crash

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correct answers 1 Correct answer

Adobe Employee , Sep 07, 2023 Sep 07, 2023

Looks like you have Trend Micro Security (malware protection) installed and it is causing AE to crash on startup. There is an update to Trend Micro that should fix this. Follow the directions here to do that: https://helpcenter.trendmicro.com/en-us/article/tmka-18640 

 

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correct answers 1 Pinned Reply

Adobe Employee , Sep 05, 2023 Sep 05, 2023

Can you put the contents of the .crash file back into this thread so we can take a look at what might be causing the issue? 

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Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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Can you put the contents of the .crash file back into this thread so we can take a look at what might be causing the issue? 

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Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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Hi,

Thank you for your response.

Below are 2 images of crash files

Screenshot 2023-09-06 102344.png

Screenshot 2023-09-06 102333.png

  

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Adobe Employee ,
Sep 06, 2023 Sep 06, 2023

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You can open the .crash file in notepad. I need the contents of that file if you can, please.

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Here is my system information

Screenshot 2023-09-07 090029.png

Screenshot 2023-09-07 090024.png

  

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Adobe Employee ,
Sep 07, 2023 Sep 07, 2023

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Looks like you have Trend Micro Security (malware protection) installed and it is causing AE to crash on startup. There is an update to Trend Micro that should fix this. Follow the directions here to do that: https://helpcenter.trendmicro.com/en-us/article/tmka-18640 

 

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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Thank you so much!

My Trend Micro is already on the latest version, but the latest version keeps crashing.

I tried uninstalling Trend Micro, and everything worked fine, and no more errors.

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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LATEST

I tried troubleshooting on Trend Micro, but it still didn't work.

Even though it was still expired, I had to delete it and buy another anti-virus software, Bitdefender.

Everything is good now!

Thank you for your support.

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