Error std::exception

[cdglab]

AE beta was working great. My Mac crashed, and then when launching AE beta, I get a std::exception error and will not start.

What is the best way to resolve this issue?

[JohnColombo]

Hi @cdglab,

Thank you for reporting this issue. A log file would be helpful for us to see more information on the std::exception. Since you cannot launch to enable logging, try this:

1. Open a new blank file in TextEdit
2. Select Format > Make Plain Text if it not already a plain text file
3. Save the blank file as "After Effects (Beta) Log.txt" in "/Users/<yourUserName>/Library/Preferences/Adobe/After Effects (Beta)/25.3/logs". Please create the logs folder if it doesn't exist.
4. Try to launch After Effects.
5. Share the After Effects (Beta) Log.txt file with us via a link (since .txt files cannot be attached to a post)

Thanks very much for any further info,

- John, After Effects Engineering Team 

[TVW_Michael]

Thank you, cdglab, I am also having this issue. Both with the Beta and the 25.2. Uninstalling and installing an older version also does not remedy the situation. Thanks!

[Leudys_B]

Thanks @cdglab  I've been having this same issue for some days, and have no luck solving it.
As well as @TVW_Michael i tried uninstalling and reinstalling both 25.2 and Beta.

@JohnColombo  here im providing both logs from 25.2 and Beta
- 25.2 Log 
- Beta Log 

Thanks in advance, hoping this issue will be resolved soon.

[ka�na_3773]

hello, did resolve the issu? because i got the same problem

[Leudys_B]

Hi @ka�na_3773 Still wating for a response here.

[sridev31114117f96a]

im also facing the same issue.

LOG file 

check this.

[ka�na_3773]

hi i have the same issu with the others

https://drive.google.com/file/d/157R3GuSo52zgvGsyRz9GRu3YzHi9I2rS/view?usp=sharing

[TVW_Michael]

Just an update - A complete Adobe uninstall and reinstall has not yileded any positive results. Any suggestions?

[Odilon_Aouatah]

Hi! I've had the same issue on my Mac since I updated to MacOs Sequoia 15.4. I still haven't found a solution, and I don't know if Adobe is working on it.

[TVW_Michael]

cdglab - well, I completely erased my mac and re-installed. That fixed everything. I am not running the Beta, but all my Adobe apps are back and happy. There was something in there that I could not find to delete... and I deleted pretty much every preference, preference pane, library... anything with Adobe in the name. In the end a full erase and re-install of the OS, and then a re-install of all things Adobe that I use did the trick. A full day gone, (on top of the other days without AE) but it worked.

[MeaganLWray]

Any updates on this issue? After Effects 25.2.2 was working great until my MacBook Pro updated to Sequoia 15.4. After the update, I am getting the same error messages as the original poster. 

I have uninstalled/reinstalled multiple times with 25.2.2, beta, and the oldest version available on CC.

[Leudys_B]

Quick Update, since 5.2.2 the issue is resolved for me.

[Interplay-Creator]

Same error suddenly after Sequoia 15.4.1 on both (2024) Macbook Pro and (2022) Mac Studio. Hope it is resolved soon!

[MeaganLWray]

To get mine working, I had to backup and totally wipe my MacBook and reinstalled 15.4 and have not updated the OS or After Effects since. I had just gotten my MacBook a couple of weeks ago, so it was not a lot to backup, but still a pain to do. I hope it is actually fixed soon.

[Christopher25674053ccko]

The same error has occured with once system. We have 30+ macs with After Effects in an automated envorment. I hope we don't end up with the same issue.

[Christopher25674053ccko]

I have dealt with a similar issue for hours. In our case, the problem was that certain font files had been removed from the machine. For example, Adobe Fonts were deleted during an update, but the application was still searching for them. We recorded the splash screen and slowed it down to see where it was getting stuck. While I'm not certain if this is the same issue you're experiencing, it might be worth checking to see if fonts could be a potential problem.

[102agency]

I did this and the issue was completely resolved.

If you're using a Mac, go to System Preferences > Privacy & Security > Full Disk Access, click the + button, and add After Effects to the list. Restart the program, and the problem should be fixed.