Error std::exception

[cdglab]

AE beta was working great. My Mac crashed, and then when launching AE beta, I get a std::exception error and will not start.

What is the best way to resolve this issue?

[JohnColombo]

Hi @cdglab,

Thank you for reporting this issue. A log file would be helpful for us to see more information on the std::exception. Since you cannot launch to enable logging, try this:

1. Open a new blank file in TextEdit
2. Select Format > Make Plain Text if it not already a plain text file
3. Save the blank file as "After Effects (Beta) Log.txt" in "/Users/<yourUserName>/Library/Preferences/Adobe/After Effects (Beta)/25.3/logs". Please create the logs folder if it doesn't exist.
4. Try to launch After Effects.
5. Share the After Effects (Beta) Log.txt file with us via a link (since .txt files cannot be attached to a post)

Thanks very much for any further info,

- John, After Effects Engineering Team 

[TVW_Michael]

Thank you, cdglab, I am also having this issue. Both with the Beta and the 25.2. Uninstalling and installing an older version also does not remedy the situation. Thanks!

[Leudys_B]

Thanks @cdglab  I've been having this same issue for some days, and have no luck solving it.
As well as @TVW_Michael i tried uninstalling and reinstalling both 25.2 and Beta.

@JohnColombo  here im providing both logs from 25.2 and Beta
- 25.2 Log 
- Beta Log 

Thanks in advance, hoping this issue will be resolved soon.

[kaïna_3773]

hello, did resolve the issu? because i got the same problem

[Leudys_B]

Hi @kaïna_3773 Still wating for a response here.

[sridev31114117f96a]

im also facing the same issue.

LOG file 

check this.

[kaïna_3773]

hi i have the same issu with the others

https://drive.google.com/file/d/157R3GuSo52zgvGsyRz9GRu3YzHi9I2rS/view?usp=sharing

[TVW_Michael]

Just an update - A complete Adobe uninstall and reinstall has not yileded any positive results. Any suggestions?

[Odilon_Aouatah]

Hi! I've had the same issue on my Mac since I updated to MacOs Sequoia 15.4. I still haven't found a solution, and I don't know if Adobe is working on it.

[TVW_Michael]

cdglab - well, I completely erased my mac and re-installed. That fixed everything. I am not running the Beta, but all my Adobe apps are back and happy. There was something in there that I could not find to delete... and I deleted pretty much every preference, preference pane, library... anything with Adobe in the name. In the end a full erase and re-install of the OS, and then a re-install of all things Adobe that I use did the trick. A full day gone, (on top of the other days without AE) but it worked.