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AcidZack
Participant
September 1, 2020
Answered

Rotobrush 2 No Longer Working

  • September 1, 2020
  • 4 replies
  • 3380 views

I have used the Rotobrush 2 for a whole lot of shots and so far its been working well. Lately I have not been able to use it at all because after making my selection on the first frame it will not process any further frames. The viewport turns black and I get an error that says "After Effects (Beta) warning: Unknown Exception"

 

I tried uninstalling and reinstalling the AE Beta, and the CC app, but it does not seem to be helping.

Windows 10: version 10.0.18362 Build 18362
AMD Ryzen 7 8-Core 3.59 Ghz

32 GB RAM

RTX 2080 Super

 

This topic has been closed for replies.
Correct answer JohnColombo17100380

Hi again AcidZack,

This issue is resolved in the latest build of After Effects (Beta) ( 17.5.0.21 ). Please let us know if you're still experiencing this error in the latest build.

 

Thanks very much,

- John, After Effects Engineering Team

4 replies

Z
zakk56038602
Participant
August 17, 2021

I have the latest version build - categorically Rotobrush 2 does not work. Every singel time, after I create the first outline, and then skip forward a fe frames, or skip forward even one frame - AE instantly crashes and quits. 

    D
    defaulta4wyo4zkfb0y
    Participant
    August 27, 2021

    Yeah seems like they've broken something in the newer updates, I can't play a Premier pro video without it going to 2fps, I've got a video due tonight and I can't do it now because this is happening to me.

    Z
    zakk56038602
    Participant
    August 27, 2021
    The only fix I found was switching it back to rotobrush 1. There is a
    dropdown in the top of the effect controls panel once you have the
    rotobrush selected. This 'solved' the problem for me. But, I wanna be able
    to use rotobrush 2! lol

    --

    *-Zak Krevitt*
    ZakKrevitt.com
    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community ManagerCorrect answer
    Community Manager
    September 15, 2020

    Hi again AcidZack,

    This issue is resolved in the latest build of After Effects (Beta) ( 17.5.0.21 ). Please let us know if you're still experiencing this error in the latest build.

     

    Thanks very much,

    - John, After Effects Engineering Team

    Jerum3030
    Jerum3030
    Participant
    December 7, 2020

    Hi John, I have Version 17.6.0 

    And it's still doing this for me.

     

    I'd appreciate any help with this please?

    Thank you for your time

    Jerome

     

    My system is as follows

    Windows 10 Home Version 1903 OS Build 18362.657

    AMD Ryzen 5 1600X Six-Core 3.6 GHz

    16GB RAM

    AMD Radeon (TM) RX 570

    L
    lyto_waves
    Participant
    September 2, 2020

    I am getting the same thing but this is my first time installing it and trying it out today.

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    September 1, 2020

    Hi AcidZack,

    Thank you for reporting this issue. The team is aware of the problem and looking at possible solutions. When a fix is availabe in a new Beta build, I'll follow back up on this post to let you know.

     

    Thank you again,

    - John, After Effects Engineering Team

    V
    vonstring
    Participant
    September 2, 2020

    Rotobrush broken for me as well. Is it possible to downgrade to the previous beta build?

    vinayakgarg
    Community Manager
    vinayakgargCommunity Manager
    Community Manager
    September 2, 2020

    Yes you can install older beta builds from Creative Cloud Desktop app. Go to 'Beta apps' section. For 'After Effects (Beta)' you should see three dots next to 'Open' button. Tap on three dots and you should see the option to install 'Other versions'. It should list all available beta builds for installation. Note that it does not list all builds, but the available options should be sufficient for you.

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