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DizainoKoma
Inspiring
December 15, 2023

Advanced 3D is not working on a high-end PC

  • December 15, 2023
  • 20 replies
  • 26236 views

Hello everyone,

I've been experiencing an issue with the advanced 3D render engine. Whenever I attempt to insert a 3D object or enable the advanced 3D engine, After Effects immediately crashes.

What confuses me is that on older-spec PCs with GPUs like the Nvidia 1660 or 3050, the engine works perfectly fine, and I'm able to animate and view the 3D objects.

My current PC specs are:

  • Intel Core i7-13700K, 3400 MHz, 16 Core(s), 24 Logical Processor(s)
  • Nvidia RTX 4060 Ti 8GB
  • 32GB RAM
    Nvidia and Intel drivers are updated.

Could it be a hardware issue with my PC? If so, does anyone have any ideas on what I should troubleshoot?
I'm attaching After Effects log of the exit that happens when I turn on Advanced 3D.

    20 replies

    Show previous replies
    majida75587241
    majida75587241
    Participant
    December 24, 2024

    Make sure your C Drive has minimum of 11 gb of storage left or shift the caches to another folder that has Did the trick for me

    clems58328105
    clems58328105
    Participant
    September 1, 2024

    Hi,

     

    Im having the same issue and i tried to empty cache, change the render setting etc but so far nothing fixed the issue. Anyone could help please ? Thx 🙂

    S
    sborakiran
    Participant
    August 7, 2024

    I was having the same problem. Go to Edit > Preferences > Media & Disk Cache and click "Empty Disk Cache". It worked for me. I hope it will work out for you as well. Sometimes AE saves too many unnecessary files and you need to get rid of them.

    1
    123755873126wh
    Participant
    May 22, 2024

    Whenever I attempt to insert a 3D object or enable the advanced 3D engine, After Effects immediately crashes.

    Mylenium
    Mylenium
    Legend
    May 22, 2024

    Without any system info or other details like what file you are trying to import nobody can tell you much. simply sounds like yet another mundane GPU crash, so start by updating your graphics driver and configuring it suitably.

     

    Mylenium

    DaciaSaenz
    DaciaSaenz
    Inspiring
    April 30, 2024
    ravi de l'entendre!!
    - Dacia Saenz, AE & PR Engineering Teams
    P
    pierre22460539tivz
    Participant
    April 25, 2024

    merci pour ta réponce, jai suprimer les drivers et reinstaller ça fonctionne de nouveau corectement bonne journée

      홍
      홍369743539tbb
      Participant
      April 25, 2024

      The After Effects Beta version continues to display the same error even after running it with administrator privileges and disabling the integrated graphics processor (iGPU). The system specifications are an i7-14700K CPU and an RTX 4060 GPU.

        DaciaSaenz
        DaciaSaenz
        Inspiring
        April 24, 2024
        Salut,
Désolé pour les problèmes.
Plusieurs choses ont résolu ce problème pour les utilisateurs, si vous lisez ce fil.

Le modèle que vous utilisez est-il enregistré localement ou dans le cloud comme dans Dropbox ou Google Drive ?

Pouvez-vous s'il vous plaît essayer d'exécuter l'application en tant qu'administrateur ?

Et enfin, pouvez-vous vous assurer que vous disposez de suffisamment de mémoire sur votre disque principal ?

Merci,
Dacia
         
         

         

         
        - Dacia Saenz, AE & PR Engineering Teams
        J
        Community Manager
        jenkmeister17177426Community Manager
        February 14, 2024

        There is a chance we have fixed this with 24.3x27 Beta builds. I'm not sure which Beta build you tested this on, but if it wasn't the very latest, try downloading that and see if it helps.

         

        The bug we fixed was related to comps with Track Matte's being switched into Advanced 3D. You can also try to see if it helps to disable any track mattes in the comp before switching to Advanced 3D. If that works, you should be able to re-enable the track mattes. 

        D
        DizainoKomaAuthor
        Inspiring
        February 15, 2024

        Just updated the Beta build to 24.3x28, created a new composition, added a solid layer, and turned on 3D - immediately exits and prompts to save.


        Tried performing the same action in safe mode. It allowed me to choose the 3D model's size, but after that, it was all the same 😞 .

         

        DaciaSaenz
        DaciaSaenz
        Inspiring
        February 15, 2024

        Hi @DizainoKoma 

        Ok amending this post:
        in one of your messages you said:

        " At one point in the After Effects Beta, a message popped up stating, "Advanced 3D is not supported by the current hardware,"

         

        That is the biggest clue. Advanced 3D does not work when there is an integrated GPU and another GPU, i.e. 2 GPUs. The Intel vs Nvidia collision is the issue here. So, yes... the hardware is the issue. 😞 
         




         



        I'm curious if there are some other things we can try to get you back on track. 

        • First, are you sending the Crash Reports to us?
          • When the crash occurs, please fill out your email address before hitting send and then let me know when that has happened. This can give us some major clues into what is going on 
        • Second, and most "big hammer", there is a known issue where Advanced 3D does not work when there is an integrated GPU card + a traditional GPU card, i.e. Nvidia and Intel GPUs.
          • Usually this would throw a warning and say "hey sorry you can't use Advanced 3D" -- but maybe your system is getting past the warning and then crashing. (reading through your comments above it looks like you did see this warning. 
          • What happens if you disable the Intel card? Are you familiar with how to do this in Device Manager? Here's a little crash course on how to do that. 
          • Is the problem resolved when the iGPU is disabled? 


        Thank you so much and hopefully we can get you back on track! 

         

        - Dacia Saenz, AE & PR Engineering Teams
        nishu_kush
        nishu_kush
        Legend
        February 14, 2024

        Thanks for creating the post.

        Are there any third-party plug-ins installed? Do you get the issue in a new project as well? Try running After Effects in Safe Mode with third-party plug-ins disabled.

        Let us know if that brings any change.

        Note: Moving this thread from Bugs to Discussions for troubleshooting.

         

        Thanks,

        Nishu

          D
          DizainoKomaAuthor
          Inspiring
          February 14, 2024

          I attempted to run After Effects 24.1 in safe mode, but encountered the same problem. I also tried running After Effects Beta, which has no plugins, both with and without safe mode, but encountered the same issue—After Effects simply exits. At one point in the After Effects Beta, a message popped up stating, "Advanced 3D is not supported by the current hardware," which seems incorrect, right? Regardless, I gave it a try, but unfortunately, it didn't work.

          The plugins I'm using - Animation Composer, AEJuice, FXConsole, Saber, and an effect called Perfect Glow.

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