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DizainoKoma
Inspiring
December 15, 2023

Advanced 3D is not working on a high-end PC

  • December 15, 2023
  • 20 replies
  • 26057 views

Hello everyone,

I've been experiencing an issue with the advanced 3D render engine. Whenever I attempt to insert a 3D object or enable the advanced 3D engine, After Effects immediately crashes.

What confuses me is that on older-spec PCs with GPUs like the Nvidia 1660 or 3050, the engine works perfectly fine, and I'm able to animate and view the 3D objects.

My current PC specs are:

  • Intel Core i7-13700K, 3400 MHz, 16 Core(s), 24 Logical Processor(s)
  • Nvidia RTX 4060 Ti 8GB
  • 32GB RAM
    Nvidia and Intel drivers are updated.

Could it be a hardware issue with my PC? If so, does anyone have any ideas on what I should troubleshoot?
I'm attaching After Effects log of the exit that happens when I turn on Advanced 3D.

    20 replies

    Show previous replies
    majida75587241
    majida75587241
    Participant
    December 24, 2024

    Make sure your C Drive has minimum of 11 gb of storage left or shift the caches to another folder that has Did the trick for me

    clems58328105
    clems58328105
    Participant
    September 1, 2024

    Hi,

     

    Im having the same issue and i tried to empty cache, change the render setting etc but so far nothing fixed the issue. Anyone could help please ? Thx 🙂

    S
    sborakiran
    Participant
    August 7, 2024

    I was having the same problem. Go to Edit > Preferences > Media & Disk Cache and click "Empty Disk Cache". It worked for me. I hope it will work out for you as well. Sometimes AE saves too many unnecessary files and you need to get rid of them.

    1
    123755873126wh
    Participant
    May 22, 2024

    Whenever I attempt to insert a 3D object or enable the advanced 3D engine, After Effects immediately crashes.

    Mylenium
    Mylenium
    Legend
    May 22, 2024

    Without any system info or other details like what file you are trying to import nobody can tell you much. simply sounds like yet another mundane GPU crash, so start by updating your graphics driver and configuring it suitably.

     

    Mylenium

    DaciaSaenz
    Community Manager
    DaciaSaenzCommunity Manager
    Community Manager
    April 30, 2024
    ravi de l'entendre!!
    - Dacia Saenz, AE & PR Engineering Teams
    P
    pierre22460539tivz
    Participant
    April 25, 2024

    merci pour ta réponce, jai suprimer les drivers et reinstaller ça fonctionne de nouveau corectement bonne journée

      홍
      홍369743539tbb
      Participant
      April 25, 2024

      The After Effects Beta version continues to display the same error even after running it with administrator privileges and disabling the integrated graphics processor (iGPU). The system specifications are an i7-14700K CPU and an RTX 4060 GPU.

        DaciaSaenz
        Community Manager
        DaciaSaenzCommunity Manager
        Community Manager
        April 24, 2024
        Salut,
Désolé pour les problèmes.
Plusieurs choses ont résolu ce problème pour les utilisateurs, si vous lisez ce fil.

Le modèle que vous utilisez est-il enregistré localement ou dans le cloud comme dans Dropbox ou Google Drive ?

Pouvez-vous s'il vous plaît essayer d'exécuter l'application en tant qu'administrateur ?

Et enfin, pouvez-vous vous assurer que vous disposez de suffisamment de mémoire sur votre disque principal ?

Merci,
Dacia
         
         

         

         
        - Dacia Saenz, AE & PR Engineering Teams
        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        February 14, 2024

        There is a chance we have fixed this with 24.3x27 Beta builds. I'm not sure which Beta build you tested this on, but if it wasn't the very latest, try downloading that and see if it helps.

         

        The bug we fixed was related to comps with Track Matte's being switched into Advanced 3D. You can also try to see if it helps to disable any track mattes in the comp before switching to Advanced 3D. If that works, you should be able to re-enable the track mattes. 

        D
        DizainoKomaAuthor
        Inspiring
        February 15, 2024

        Just updated the Beta build to 24.3x28, created a new composition, added a solid layer, and turned on 3D - immediately exits and prompts to save.


        Tried performing the same action in safe mode. It allowed me to choose the 3D model's size, but after that, it was all the same 😞 .

         

        PFuerst
        PFuerst
        Inspiring
        December 15, 2023

        Admin mode works for me just fine, thank you so much )


        Hey,

        I've tried it now a couple of time with different 3d models but up until now AFX crashes all the time when I try to add a 3d object into a comp. I can sent over a 3d model or import a glb but as soon as I add it to a comp I get an unexpected error which causes the app to shut down. The models are of various degrees of complexity from low to high poly but it happens all the time.

        It happened before in the Beta but I thought it was just because of the Beta status but it continues now with the released version as well.

        Does this also happens to others?

        I'm on a windows 10 pro laptop(AMD CPU and 3080ti GPU with 64GB of Ram) and using the newest AFX version.

          nishu_kush
          Community Manager
          nishu_kushCommunity Manager
          Community Manager
          February 14, 2024

          Thanks for creating the post.

          Are there any third-party plug-ins installed? Do you get the issue in a new project as well? Try running After Effects in Safe Mode with third-party plug-ins disabled.

          Let us know if that brings any change.

          Note: Moving this thread from Bugs to Discussions for troubleshooting.

           

          Thanks,

          Nishu

            D
            DizainoKomaAuthor
            Inspiring
            February 14, 2024

            I attempted to run After Effects 24.1 in safe mode, but encountered the same problem. I also tried running After Effects Beta, which has no plugins, both with and without safe mode, but encountered the same issue—After Effects simply exits. At one point in the After Effects Beta, a message popped up stating, "Advanced 3D is not supported by the current hardware," which seems incorrect, right? Regardless, I gave it a try, but unfortunately, it didn't work.

            The plugins I'm using - Animation Composer, AEJuice, FXConsole, Saber, and an effect called Perfect Glow.

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