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Participating Frequently
November 7, 2023

AE crashes when adding extra points to an already-created Roto Bezier shape at 800% zoom level

  • November 7, 2023
  • 13 replies
  • 729 views

AE crashes when adding extra points to an already-created Roto Bezier shape when at 800% zoom level.

 

The crash usually occurs after adding 2 or more additional points using the CMND+OPTION+Click shortcut.

ver 2023.2.1.  Mac OS. Monterey 12.5.1
Expected result: New point added to an existing mask shape.

Result: AE crashes. App automatically quits.

 

This topic has been closed for replies.

13 replies

Participating Frequently
June 8, 2024

Thanks, John. That's a great workaround. I'll give that a try that next time around.
Cheers,
Lee

Participating Frequently
June 8, 2024

Thanks for sending along the latest report. Best, Lee

JohnColombo17100380
Community Manager
Community Manager
June 8, 2024

Hi @Lee24564969faht,

Thanks again for the follow-up and the detailed repro steps. We can reproduce the issue and now have a ticket to investigate what is causing this crash.

 

In repeating the repro on several systems, enabling Adaptive Resolution seems like it might avoid the crash. Perhaps that will work for you too as a workaround until this issue is addressed.

 

Cheers,

- John, After Effects Engineering Team 

Participating Frequently
June 7, 2024

I emailed an updated reply, error log, etc.to John Columbo today. Please let me know if any additional info would be helpful. 

Cheers,

Lee

Participating Frequently
June 7, 2024

Thanks for the follow up, John. I just replied to your email query and sent along a new crash log and description at your email address. (copied the report to the email as well as sent via the crash prompt from the AE application.)
Regards,

Lee

JohnColombo17100380
Community Manager
Community Manager
April 26, 2024

Thank you for sending those crash reports, @Lee24564969faht. Would you be able to direct message me the email address you entered when submitting them? The ID you referenced is unfortunately not searchable in our system.

 

Also, does this crash still occur for you in the latest 24.3 version?

 

Thanks again,

- John, After Effects Engineering Team 

Participating Frequently
April 26, 2024

Yes the crash is still occuring in AE 2024.1.0

Participating Frequently
April 26, 2024

Crash log sent. Apologies for the late reply. Log ID/Ref: db94197e-12a8-49ca-a91e-4f378484d229

Participating Frequently
April 26, 2024

Hi John. I just recreated the issue and sent a report. Report id: db94197e-12a8-49ca-a91e-4f378484d229

I'll copy via email as well. To get the problem to occur: go into roto bezier mode. zoom in 1000 percent. start adding, moving, animating points (use the cmd+option while hovering over the bezier to add points. repeat until the crash happens. It usally takes from 10-100 movements of points, toggling, adding, subtracting until the crash happens. (see log that's on the way.)

Participating Frequently
April 26, 2024

Hi John. Apologies for the late reply. I'll send a crash report next time this happens. It still crops up in the latest version of AE Btw. (as of 4/23/24). It only happens when in Roto Bezier mode. Things will behave normally- but at random times simply adding a point causes AE to quit. Once it happens, it's easy to  dependably repeat the behavior for that a project at relaunch. Will follow up as soon as I can generate a log.