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zigatron1234
Participant
March 1, 2024

After Effects 2024 randomly logs out and shuts down

  • March 1, 2024
  • 返信数 8.
  • 1449 ビュー

Hi all, I have just downloaded After Effects as my school provides it. 

 

I have been experiencing a constant issue of the app closing down after a minute or even 30 seconds and closing my project. My screen shows this white image and then shuts AE down straight after. I have a 

MacBook10,1 23.8 MB of storage left & No hard drive, 

It's really annoying lol so somebody please help a girl out, I just wanna do my school work & edit cool tiktoks. 

 

 

 

 

 

 

 

Thanks!

 

Title edited by Mod.

    このトピックへの返信は締め切られました。

    返信数 8

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    November 7, 2024

    @BjornFeldmann What version of AE are you using? 

    BjornFeldmann
    BjornFeldmann
    Participant
    November 7, 2024

    I've still this issue, so when is the new bugfix coming?

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    March 27, 2024

    The fix for this sign out issue is in 24.3 which is rolling out to all customers today. 

      C
      chopperaddict
      Participating Frequently
      March 27, 2024
      Great well done guys (and gals)

      *Best Regards*

      *Ian G Turner*
        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        March 2, 2024

        Are you able to install / do you have installed something like Photoshop where you could start that up first, log in and then startup After Effects? That is also a workaround we've seen work. 

          Z
          zigatron1234作成者
          Participant
          March 1, 2024

            Z
            zigatron1234作成者
            Participant
            March 1, 2024

            Hey, just tried that and it showed me the white screen & logged me out even faster. I have updated AE aswell & cleared my storage

              J
              Community Manager
              jenkmeister17177426Community Manager
              Jenkmeister
              March 1, 2024

              Sorry for the issue. There is a bug in recent releases of AE that if you log into Creative Cloud via After Effects, it will log you out after 30 minutes. That will be fixed in 24.3. In the meantime, if you can log into the Creative Cloud Desktop app before starting After Effects it should resolve the issue. 

                C
                chopperaddict
                Participating Frequently
                March 1, 2024

                This problem has suddenly started, and it is driving me (and others I see have also menitoned this problem) in that AE simply pops up a SAVE ? Project dialog, and then closes down around every 10-15 minutes.

                 

                I then have to log in again, wasting far too much time messing about and loosing my continuity.

                 

                Please can we have a fix for this ASAP.

                  J
                  Community Manager
                  jenkmeister17177426Community Manager
                  Jenkmeister
                  March 1, 2024

                  Do you mean you log into Creative Cloud inside AE each time? If so, there is a bug that is fixed in 24.3 (Beta at this time) that should resolve that. As a workaround, you can sign in to Creative Cloud in the Creative Cloud Desktop app before starting AE and that should fix the logging out until 24.3 is available. 

                    C
                    chopperaddict
                    Participating Frequently
                    March 1, 2024
                    Wow, that was quick !!! I have installed the beta and so far have had it
                    running for around 30 minutes, so it certainly appears as if that horrible
                    bug has been fixed, or at least much improved. If it does re-occur I will
                    post again, but right now, I am a very happy puppy.

                    I got a bit of a surprise when all three of my screens suddenly switched to
                    three bright green LED clock displays, and at first I thought I might
                    have got a virus, but moving my mouse put it all back to normal, so
                    whoever added that bit of extra code into the beta code certainly scored a
                    surprise with me, and a good laugh !!

                    Thank you guys (and girls), from a happy Adobe customer.....
                    *Best Regards*

                    *Ian G Turner*
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