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After Effects 2024 randomly logs out and shuts down

Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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Hi all, I have just downloaded After Effects as my school provides it. 

 

I have been experiencing a constant issue of the app closing down after a minute or even 30 seconds and closing my project. My screen shows this white image and then shuts AE down straight after. I have a 

MacBook10,1 23.8 MB of storage left & No hard drive, 

Screenshot 2024-03-02 at 10.03.20 AM.pngIt's really annoying lol so somebody please help a girl out, I just wanna do my school work & edit cool tiktoks. 

 

 

 

 

 

 

 

Thanks!

 

Title edited by Mod.

Bug Fixed
TOPICS
Crash , Performance , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 27, 2024 Mar 27, 2024

The fix for this sign out issue is in 24.3 which is rolling out to all customers today. 

Status Fixed

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9 Comments
Explorer ,
Mar 01, 2024 Mar 01, 2024

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This problem has suddenly started, and it is driving me (and others I see have also menitoned this problem) in that AE simply pops up a SAVE ? Project dialog, and then closes down around every 10-15 minutes.

 

I then have to log in again, wasting far too much time messing about and loosing my continuity.

 

Please can we have a fix for this ASAP.

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Do you mean you log into Creative Cloud inside AE each time? If so, there is a bug that is fixed in 24.3 (Beta at this time) that should resolve that. As a workaround, you can sign in to Creative Cloud in the Creative Cloud Desktop app before starting AE and that should fix the logging out until 24.3 is available. 

Status Needs More Info

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Explorer ,
Mar 01, 2024 Mar 01, 2024

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Wow, that was quick !!! I have installed the beta and so far have had it
running for around 30 minutes, so it certainly appears as if that horrible
bug has been fixed, or at least much improved. If it does re-occur I will
post again, but right now, I am a very happy puppy.

I got a bit of a surprise when all three of my screens suddenly switched to
three bright green LED clock displays, and at first I thought I might
have got a virus, but moving my mouse put it all back to normal, so
whoever added that bit of extra code into the beta code certainly scored a
surprise with me, and a good laugh !!

Thank you guys (and girls), from a happy Adobe customer.....
*Best Regards*

*Ian G Turner*

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Sorry for the issue. There is a bug in recent releases of AE that if you log into Creative Cloud via After Effects, it will log you out after 30 minutes. That will be fixed in 24.3. In the meantime, if you can log into the Creative Cloud Desktop app before starting After Effects it should resolve the issue. 

Status Acknowledged

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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Hey, just tried that and it showed me the white screen & logged me out even faster. I have updated AE aswell & cleared my storage

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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Screenshot 2024-03-02 at 10.29.14 AM.pngScreenshot 2024-03-02 at 10.03.20 AM.png

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Are you able to install / do you have installed something like Photoshop where you could start that up first, log in and then startup After Effects? That is also a workaround we've seen work. 

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Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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The fix for this sign out issue is in 24.3 which is rolling out to all customers today. 

Status Fixed

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Explorer ,
Mar 27, 2024 Mar 27, 2024

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LATEST
Great well done guys (and gals)

*Best Regards*

*Ian G Turner*

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