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Known Participant
June 23, 2025

After Effects, Black Dialogue Boxes, Crash in Progress, random errors each time. Clean Reinstall.

  • June 23, 2025
  • 2 replies
  • 240 views

I'm at a loss trying to figure out what's happening.  I'm using the latest version of AE (25.3)

 

After Effects has been working fine just last night, then all of a sudden, I noticed opening up dialogue boxes were leading to these black square pop-ups:

 

If I do this while I have a project open, it will often crash, usually without an error message.  Sometimes it will emit a message like this:

 

After Effects error: Crash in progress. Last logged message was: <7356> <DBSync> <5> BEE_ThreadedRenderUpdateQueue::Render_DeserializeFullProject ZANZIBAR-2: old=00000000-0000-0000-0000-000000000000, new=56c585a5-568f-4f08-96fd-f07fefa5723e, new-ts=21748



After Effects can’t continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can’t resolve the issue, please contact Adobe Technical Support (2).

( 0 :: 42 )

 

Things I've done so far:
-Restarted Computer.

-Reinstalled AE.

-Tried Safe Mode with Plugins Disabled

-Reinstalled AE with Support and Plugin folders deleted.
-Shut Down Computer, waited a little bit and boot it back up.


Is there anything I'm missing?  I need to get this program working again!  

2 replies

JohnColombo17100380
Community Manager
Community Manager
June 23, 2025

Hi @patach,

Thank you for reporting this issue, sorry to hear you're experiencing these crashes. When the crashes occur, have you been prompted to submit a crash report with your email? Please ensure you submit those reports, as they are our best clue to the source of the crashes as we investigate.

 

Thanks again,

- John, After Effects Engineering Team 

patachAuthor
Known Participant
June 23, 2025

Forgot to mention:

 

I also cleared Cache, Temp and Common Files.