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After Effects crashes when I select cinema 4D renderer on Macbook Pro 2016

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New Here ,
Nov 05, 2022 Nov 05, 2022

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Hello, 

 

I'm using Macbook Pro 2016, and everytime I choose the cinema4D renderer in after effects, it crashes and sends a report, is there a fix for this issue? 

 

Screen Shot 2022-11-06 at 7.51.47 AM.png

Thnak you

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4 Comments
Adobe Employee ,
Nov 14, 2022 Nov 14, 2022

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Hi @Mohammed269831112l8t,

Thank you for reporting this issue. What version of After Effects are you when you encounter this crash? I'm asking because we fixed a crash with the C4D renderer in After Effects 23.0.

 

Thanks for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team  

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Hello John,

it is on After Effedcts 23.0

 

should I uninstall it and install it again? or will there be an update for it?

 

thank you so much

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Thank you @Mohammed269831112l8t. I'm not aware of any additional crashing issues in After Effects 23.0, but have you been able to submit a crash report when After Effects crashes? The information in the crash report would be extremely helpful to us in determining the cause of the crashes.

 

Thanks again,

- John, After Effects Engineering Team 

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New Here ,
Nov 22, 2022 Nov 22, 2022

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Thank you Jhon for the follow up 

Yes I did, hopefully it will be resolved in the upcoming update 

 

Bests,

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