After Effects crashes when I select cinema 4D renderer on Macbook Pro 2016

[Mohammed269831112l8t]

Hello, 

I'm using Macbook Pro 2016, and everytime I choose the cinema4D renderer in after effects, it crashes and sends a report, is there a fix for this issue? 

Thnak you

[JohnColombo]

Hi @Mohammed269831112l8t,

Thank you for reporting this issue. What version of After Effects are you when you encounter this crash? I'm asking because we fixed a crash with the C4D renderer in After Effects 23.0.

Thanks for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team  

[Mohammed269831112l8t]

Hello John,

it is on After Effedcts 23.0

should I uninstall it and install it again? or will there be an update for it?

thank you so much

[JohnColombo]

Thank you @Mohammed269831112l8t. I'm not aware of any additional crashing issues in After Effects 23.0, but have you been able to submit a crash report when After Effects crashes? The information in the crash report would be extremely helpful to us in determining the cause of the crashes.

Thanks again,

- John, After Effects Engineering Team 

[Mohammed269831112l8t]

Thank you Jhon for the follow up 

Yes I did, hopefully it will be resolved in the upcoming update 

Bests,

[JohnColombo]

Hi @Mohammed269831112l8t,

Thank you for your patience. After Effects 23.1 was released last week which contains many fixes for the C4D integration with AE, including crash fixes. Please update to 23.1 and let us know if you continue to experience any crashes when using the C4D renderer.

Thanks again,

- John, After Effects Engineering Team