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After Effects Error - Zero Denominator comparing ratios (17 :: 16) error in Ae version 23.6

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Hey y'all, I'm really stuck.

This error keeps popping up for me and I have no idea how to solve it. It'll appear as I'm trying to play a sequence with an image in it. I made other sequences with images in them a few hours ago and rhey're all fine. But now when tryong to add anything new, it gives me this error and doesn't go away at all - no matter how many times I hit 'okay'. Any ideas?

Thanks!

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saladdreesingAuthor

Participant

I ended up un/reinstalling AE and reseting my preferences, things seem to be fine now - but no idea what was causing the issue.

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Michael Rand

Participating Frequently

Yup, I emptied disk cache and reset preferences and that worked. Thx.

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Michael Rand

Participating Frequently

Nope. Same issue recurring.

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nishu_kush

Legend

Hi saladdreesing,

Welcome to the community and sorry for your issue.

It could happen due to a corrupted media file. As you mentioned it happens when you try to preview an image, try re-exporting that image using Photoshop or Media Encoder and then import in After Effects.

Let us know if it helps.

Thanks,

Nishu

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saladdreesingAuthor

Participant

Hi Nishu,

Appreciate the response. I don't think that's the case unfortuneately. It's not just that one file, it's every image file I try and use. Some files I've used in other sequences, but now when I try to place them in a different sequence, it brings the error up.

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Ted@Tinto

Participant

I'm having the iussue as well. Really annoying!

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