After Effects: GPU Effects Error

[davidz78539338]

Hi, I have seen this issue in the forum a  couple of times before but could not find any solution for it.

When rendering a preview for a simple .png or .exr 1280x1280 sequences comp, my GPU (RTX 3090), starts running at 100% for a while and getting no responds from AE. After a little bit of time after effect gives me the following message: GPU Effects Error.

After Effects stop showing me any previews of images, videos or compositions. Switching to Software mode, does not fix that. I need to restart AE after which it can display video and images, but as soon as I try to preview a comp the same things happens. Running the project in software mode from the begining seems to work without any problems.

I have updated the Nvidea drivers.

I have done a clean install of After Effects.

The stange thing is that up untill a 2 weeks ago I had no issues on this front. Previewing much more complex comps then a basic image sequence using only my 1080 ti. Then for no apparent reason the project I was working on started giving me this error. I bought the 3090 hoping that would solve the problem (since the AE error message told me it was VRAM related), but it did not.

A solution would be very much needed as AE is simply not a working piece of software for me right now.

[Mylenium]

Without any specific info about your project contents and the effects used we can't really tell you much. that said, the likely cause of your issues is perhaps some system update that changed a DLL or settings somewhere. I would check the event viewer what actualyl happened those two weeks ago. Also updating your GPU without fixing the previous issue probably made it worse. Therefore boot into safe mode, open device manager and remove each and every bit of the NVidia stuff, including the GPU itself, the audio devices, the HDMI connector. Then let Windows reboot and auto-detect and configure the card again. This often straightens out any quirks. also re-check your Windows Update for patches that may get messed up in the process or new patches that were never installed before showing up.

Mylenium

[JohnColombo]

Hi @davidz78539338,

Thank you for reporting this issue and for your patience with our response. Do you still see this behavior with the latest drivers from NVIDIA and with the recent After Effects 23.1 update?

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team