After effects will not open 2025

[h_0621]

After effects will not open.

My device meets the requirments to use After effects and all of the other adobe apps I have work fine e.g illustrator,photoshop but one day after effects stopped working

The splash screen will load then disapper or The splash screen will glitch and not allow me to close it meaning I have to use task manager to close it.

It gives me options to start in safe mode or reset prefernces but none of these options work and I do not have any plugins installed 

I have repeatedly uninstalled and reinstalled and even updated to the latest version v25.2.2 However even switching to older versions does not work.

Does anyone have any suggestions on How to fix this?

[jenkmeister]

Any chance you have Trend Micro anit-virus software installed? There is an issue with their current release that is causing issues with AE starting up.

[h_0621]

Thanks for the reply. No i do not have it installed 

[h_0621]

Does anyone have any ideas how to fix this?

[h_0621]

After effects will not open.

My device meets the requirments to use After effects and all of the other adobe apps I have work fine e.g illustrator,photoshop but one day after effects stopped working. I do not have Trend Micro anit-virus installed.

The splash screen will load then disapper or The splash screen will glitch and not allow me to close it meaning I have to use task manager to close it.

It gives me options to start in safe mode or reset prefernces but none of these options work and I do not have any plugins installed 

I have repeatedly uninstalled and reinstalled and even updated to the latest version v25.2.2 However even switching to older versions does not work.

Does anyone have any suggestions on How to fix this?

[nishu_kush]

How do you launch After Effects? Do you click its icon or double-click a project file? Are there any crash reports? Do you mind sharing your system specifications so that we can provide tailored steps?

Thanks,
Nishu

[h_0621]

I have tried both opening from the icon, opening via project files and opening through creative clous. I never had a problem opening after effects before and had used it many times. Creative cloud says it works on this device. Where would I find my laptop specs? 

[h_0621]

When I try to open AE it just says the last session crashed it dose not give a reason or It just satys on the splash screen for ages and I cant close it

[defaultl5qlfzgjmtqu]

It's annoying but you just have to turn off or 'exit' Trend before launching AE. Once it's running, I think it's ok to open Trend.

Before I realised it was Trend (again), I deleted things like the media core folder and started it in Safe Mode. It worked once or twice but never ran smoothly.

[h_0621]

I do not have trend but ty for the reply

[nishu_kush]

Here's how you can find system specs and GPU details: https://adobe.ly/42q0sya

In similar cases, restarting the system helps. Give it a try if you haven't already.

Thanks,
Nishu

[h_0621]

I have tried restarting the system. Heres the computer specs

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 20.0 GB (19.8 GB usable)
Product ID 
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

[h_0621]

Does anyone have any ideas as I really urgently need to use AE

[h_0621]

??????