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Participating Frequently
April 5, 2023
Answered

Blackmagic playback video device's Color gamut option inside After Effects is disappear?

  • April 5, 2023
  • 13 replies
  • 913 views

Just like the subject, Color gamut option under blackmagic device selection of video device inside after effects is disappear? But inside premiere still stand... can somebody help?

PR:

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Correct answer JohnColombo17100380

@ead29255653xh1a BMD has responded via email and I have copied you in the latest messages. The issue does appear to be on their side, so I am moving this thread from Bugs to Discussions for any other encountering this same issue.

 

Cheers,

- John, After Effects Engineering Team 

13 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community ManagerCorrect answer
Community Manager
June 8, 2023

@ead29255653xh1a BMD has responded via email and I have copied you in the latest messages. The issue does appear to be on their side, so I am moving this thread from Bugs to Discussions for any other encountering this same issue.

 

Cheers,

- John, After Effects Engineering Team 

Participating Frequently
June 8, 2023

Thanks again!

JohnColombo17100380
Community Manager
Community Manager
May 16, 2023

Hi @ead29255653xh1a,

I've sent an email over to Black Magic asking about this issue and will let you know their response.

 

Cheers,

- John, After Effects Engineering Team  

Participating Frequently
April 6, 2023

@JohnColombo17100380 Do you have an email? adobe said that "You have reached the limit for number of private messages that you can send for now. Please try again later." So I cant send you the guy of BMD's email

Participating Frequently
April 6, 2023
quote

Just like the subject, Color gamut option under blackmagic device selection of video device inside after effects is disappear? But inside premiere still stand... can somebody help?

PR:


By @ead29255653xh1a

@JohnColombo17100380 Already send it. Please check

JohnColombo17100380
Community Manager
Community Manager
April 5, 2023

@ead29255653xh1a Thank you! Could you please put us in touch with the BMD representative(s) who provided that information? Our engineers have confirmed that this is not a setting or dialog that we control, so we may need to talk with BMD to sort this out. Feel free to send me a private message with their contact info.

 

Cheers,

- John, After Effects Engineering Team 

Participating Frequently
April 5, 2023
quote

Just like the subject, Color gamut option under blackmagic device selection of video device inside after effects is disappear? But inside premiere still stand... can somebody help?

PR:


By @ead29255653xh1a

@JohnColombo17100380 Have already contacted they technical support, they said this is adobe problem... Told me to find you guys..

JohnColombo17100380
Community Manager
Community Manager
April 5, 2023

Thank you, @ead29255653xh1a! This might be an issue that Black Magic will need to address, but I have asked our team internally for more details.

 

Cheers,

- John, After Effects Engineering Team  

Participating Frequently
April 5, 2023
Participating Frequently
April 5, 2023
quote

Just like the subject, Color gamut option under blackmagic device selection of video device inside after effects is disappear? But inside premiere still stand... can somebody help?

PR:


By @ead29255653xh1a

Sure thing, But I forgot Quota...

Participating Frequently
April 5, 2023

Sure thing.