Skip to main content
C
Cat_mask
Participant
October 7, 2024

But Adobe After Effects crashes, the video does not appear, the image preview only appears in the pr

  • October 7, 2024
  • 2 replies
  • 167 views

I am subscribed to Adobe After Effects. But Adobe After Effects is down, the video does not appear, the image preview only appears in the project box, the computer specifications are Windows 11, 16 GB graphics card, please solve my problem. Note: I deleted the application from Adobe Creative and reinstalled it, but the problem was not fixed

2 replies

C
Cat_maskAuthor
Participant
October 7, 2024

Thank you for the reply, I will work on implementing what you said. The problem is with all the files, even if I create a new project. Note that the Nvidia application does not open for me and I am unable to log in. When I open it, a black screen appears. Is it possible that this is the reason?

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
October 9, 2024

I don't think that the Nvidia application can cause such an issue. However, it indicates something might be wrong with its driver. Check if updating the GPU driver helps. You can update it from Nvidia's website.

 


Thanks,
Nishu

C
Cat_maskAuthor
Participant
October 7, 2024

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
October 7, 2024

Hi Cat_mask!

 

I’m sorry to hear you’re having trouble with the composition panel. This issue can be quite frustrating. Sometimes, resetting the workspace can resolve display issues. You can do this by going to Window > Workspace > Reset to Saved Layout. Another thing to try is clearing out any corrupted cache files. It might also help, so go to Edit > Purge > All Memory & Disk Cache.

Additionally, try disabling “Hardware Accelerated Composition, Layer, and Footage Panels” in the preferences. This has helped some users resolve similar issues.

If these steps don’t resolve the issue, could you provide more details about your setup? For example, does this happen with all projects or just specific ones? Are there any error messages?

Looking forward to helping you resolve this!


Thanks,
Nishu

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices