Can't drag and drop audio files from library

[Rohan0120]

Hey there!
I've had a problem where I can't drag and drop audio files from the Adobe library. The files are greyed out. Any idea of what could be the issue? I had this problem even with the older version of AAF.

Windows 11 23h2, Adobe After Effects 25.1.0 (Build 68)
Thanks for any suggestions!

[Kevin-Monahan]

Hello @Rohan 007,

My colleague is asking the devs about this question now. Please stand by. Sorry for the frustration.

Cheers,

Kevin

[Kevin-Monahan]

I can reproduce this issue. I will escalate the problem to the team. Moving to the bugs forum.

Thanks,
Kevin

[Kevin-Monahan]

Did you get this issue resolved yet, @Rohan0120? Let me know.

Thanks,
Kevin

[Florian-F]

I'm experiencing the same issue on Version 25.2.2 (Build 2). 
In Premiere I can drag the audio files from the library to the project panel (but not directly to the timeline) and in AE everything is greyed out and shows "this item is not supported" error.
Do you have any updates on how to troubleshoot this or planned bugfixes? @Kevin-Monahan 

[nishu_kush]

Hi all,

Sorry for the delayed response. I have filed a bug for the issue. The product team is investigating it. We'll inform you as soon as we have an update.

Thank you for your patience. 

Thanks,
Nishu

[nishu_kush]

Changing thread status to Investigating.

Best,

Nishu