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Rohan0120
Participating Frequently
February 24, 2025

Can't drag and drop audio files from library

  • February 24, 2025
  • 5 답변들
  • 434 조회

Hey there!
I've had a problem where I can't drag and drop audio files from the Adobe library. The files are greyed out. Any idea of what could be the issue? I had this problem even with the older version of AAF.


Windows 11 23h2, Adobe After Effects 25.1.0 (Build 68)
Thanks for any suggestions!

    5 답변

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    June 4, 2025

    Changing thread status to Investigating.

     

    Best,

    Nishu

    F
    Florian-F
    Participant
    May 21, 2025

    I'm experiencing the same issue on Version 25.2.2 (Build 2). 
    In Premiere I can drag the audio files from the library to the project panel (but not directly to the timeline) and in AE everything is greyed out and shows "this item is not supported" error.
    Do you have any updates on how to troubleshoot this or planned bugfixes? @Kevin-Monahan 

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    June 4, 2025

    Hi all,

     

    Sorry for the delayed response. I have filed a bug for the issue. The product team is investigating it. We'll inform you as soon as we have an update.

    Thank you for your patience. 


    Thanks,
    Nishu

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 22, 2025

      Did you get this issue resolved yet, @Rohan0120? Let me know.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      February 25, 2025

      I can reproduce this issue. I will escalate the problem to the team. Moving to the bugs forum.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        February 24, 2025

        Hello @Rohan 007,

        My colleague is asking the devs about this question now. Please stand by. Sorry for the frustration.

         

        Cheers,

        Kevin

         

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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