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2

Can't drag and drop audio files from library

Explorer ,
Feb 24, 2025 Feb 24, 2025

Hey there!
I've had a problem where I can't drag and drop audio files from the Adobe library. The files are greyed out. Any idea of what could be the issue? I had this problem even with the older version of AAF.

Rohan0120_0-1740404118812.png
Windows 11 23h2, Adobe After Effects 25.1.0 (Build 68)
Thanks for any suggestions!

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Import and export
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correct answers 1 Pinned Reply

Adobe Employee , Jun 04, 2025 Jun 04, 2025

Hi all,

 

Sorry for the delayed response. I have filed a bug for the issue. The product team is investigating it. We'll inform you as soon as we have an update.

Thank you for your patience. 


Thanks,
Nishu

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6 Comments
Adobe Employee ,
Feb 24, 2025 Feb 24, 2025

Hello @Rohan 007,

My colleague is asking the devs about this question now. Please stand by. Sorry for the frustration.

 

Cheers,

Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Adobe Employee ,
Feb 25, 2025 Feb 25, 2025

I can reproduce this issue. I will escalate the problem to the team. Moving to the bugs forum.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Adobe Employee ,
Apr 22, 2025 Apr 22, 2025

Did you get this issue resolved yet, @Rohan0120? Let me know.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
May 21, 2025 May 21, 2025

I'm experiencing the same issue on Version 25.2.2 (Build 2). 
In Premiere I can drag the audio files from the library to the project panel (but not directly to the timeline) and in AE everything is greyed out and shows "this item is not supported" error.
Do you have any updates on how to troubleshoot this or planned bugfixes? @Kevin-Monahan 

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Adobe Employee ,
Jun 04, 2025 Jun 04, 2025

Hi all,

 

Sorry for the delayed response. I have filed a bug for the issue. The product team is investigating it. We'll inform you as soon as we have an update.

Thank you for your patience. 


Thanks,
Nishu

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Adobe Employee ,
Jun 04, 2025 Jun 04, 2025
LATEST

Changing thread status to Investigating.

 

Best,

Nishu

Status Investigating
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