Can't get past crash repair options.

[KRRW]

I need help fixing this ASAP...

I cannot open the software. Every time I reboot it, it crashes on the crash repair options screen. I've uninstalled and re-installed, deleted all preferences, I don't know what else to do. I gotta do some work 😕

Last log message:

Attention to this matter will be very appreciated as this is kind of an emergency.

[Deputy Nettles]

I have exactly the same issue, just can't get passed that Crash Repair Screen. Did you manage to find a fix?

[paulwin1991]

Strangely, I am having the exact same issue too!

[paulwin1991]

I've just got around it by pressing enter on the keyboard instead of clicking. Although not sure if it's because it has fixed itself or that helped but worth a try.

[Deputy Nettles]

Well that's interesting! I'll give that a try when it Inevitably happens again.

I ended up deleting the crash logs to get it to start up without the Crash Report dialogue. Took me while to find the files I needed to delete though... Here are the steps I followed:

Navigate to: `/Users/your_username/Library/Preferences/Adobe/After Effects/version`

To access this hidden Library folder:

•Open Finder

•Click Go in the menu bar while holding the Option key

•Select Library from the dropdown menu

•Navigate to `Preferences/Adobe/After Effects/`

Delete the entire folder for your version of After Effects (e.g., “24.0” or “25.0”). This will remove all crash flags, preferences, and the crash recovery state.

Important: After deleting this folder, restart your Mac before opening After Effects again. This ensures all system caches are cleared.

[paulwin1991]

Well done on finding that I was searching for the same thing but was going in circles. Taking note of this for when, like you said, it inevitably happens again. Cheers!

[KRRW]

Still not working for me. Deleted crash logs as well but to no avail. I got it to run once, randomly and miraculously, but after is still irremediably broken for me. 

[Deputy Nettles]

It started happening again... So I just hit enter on the keyboard as soon as the dialogue appeared, and it worked! No need to go around deleting preferences folders. Genius. Thanks!