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Joshua30927765j64j
Participant
October 2, 2024

Composition window not

  • October 2, 2024
  • 6 replies
  • 758 views

This is an issue I'm having when trying to use After Effects on my brand-new laptop. I can't see anything in my composition (I know I don't have anything in it right now, but I should still see the black composition) and even when I try to view an image/video file, I cannot see anything.
I've updated my drivers. I've tried switching the "Video Rendering & Effects" between CUDA, OpenCL, and Mercury Only. I've updated my Windows to the latest version. I've uninstalled, reinstalled, and even tried an older After Effects version. I have no clue how to fix this.

    This topic has been closed for replies.

    6 replies

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    October 15, 2024

    The Intel GPU may be causing the issue here. Try updating the Intel Driver to use Microsoft Basic Display Adapter (or disabling it completely in the BIOS) which should allow the NVIDIA GPU to be selected correctly. 

    J
    Joshua30927765j64jAuthor
    Participant
    October 15, 2024

    So you're right about what should happen. This is exactly what happened on my PC and it automatically runs the GPU compiler thing and then shows up. My laptop isn't doing that automatically though.

    leroacha
    leroacha
    Known Participant
    October 11, 2024

    @Joshua30927765j64j I'm also currently having the same issues as you right now, I've tried everything as well. But upon trying to fix it I found a weird work around which i do hope gets fixed, if you have a second monitor and drag AE into the second monitor instead of your main screen ( ur laptop screen ) it works fine. Idk why it just works but it just does  😭

    J
    Joshua30927765j64jAuthor
    Participant
    October 11, 2024

    Laptop Model: OMEN Gaming Laptop 16-ae0xxx
    CPU: Intel Core i7-14650HX (16 cores; 24 Logical processors)
    GPU: Intel UHD Graphics (16 GB) + NVIDIA GeForce RTX 4060 Laptop GPU (22.9 GB)

    RAM: 32.0 GB

    OS version: Windows 11 Home: 10.0.22631 Build 22631

    I tried using safe mode, but that didn't work. I'll double-check the "Hardware Accelerate Composition, Layer, and Footage Panels" settings, but I believe I checked that already.

      J
      Joshua30927765j64jAuthor
      Participant
      October 2, 2024

      I downloaded AE last night as well as updated my drivers then too.

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      October 4, 2024

      Could you please provide your system specifications, including CPU, GPU, RAM, and OS version? This information will help us better understand your setup.

      In the meantime, try running After Effects in Safe Mode to see if that resolves the issue. If it doesn’t, go to After Effects Preferences > Display and disable the “Hardware Accelerate Composition, Layer, and Footage Panels” option.

      Let us know the outcome, and we’ll assist you further!


      Thanks,
      Nishu

      J
      Community Manager
      jenkmeister17177426Community Manager
      Jenkmeister
      October 2, 2024

      If you've just installed AE or updated your drivers, give it a few minutes. You're running in AE 2023 and there was some code in there that would compile GPU shaders but the dialog to alert you to that may not show up. It can take a few minutes on certain configurations to complete that shader compile and that needs to be completed before the comp window will show a preview.

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