I just finished my project and 9 files are randomly missing. I replaced the files and it says "After efffects error: Could not read from source. Please check the settings and try again." It also says that the file I replace the missing file with is damaged or unsupported and it can't be imported. Please help.
I am using AE v24.6.1. I am on windows. The footage is MP4. The project is stored on OneDrive then documents. The footage is stored in downloads. I'm not sure about the storage media. The project file doesn't have any special characters. Finally, how do I check if After Effects has the permission it needs. Thanks.
Sorry to hear you're experiencing this issue. Based on the error and the involvement of cloud-synced files, try manually deleting the media cache files.
You can see where the media cache is stored in Edit > Preferences > Media & Disk Cache, but don't clear it from there.
Open the folder location shown in the prefs, which by default is C:\Users\<your username>\AppData\Roaming\Adobe\Common
Quit After Effects
Inside that Common folder, delete the Media Cache and Media Cache Files folders
Relaunch After Effects
When you replace or reimport the files, is the same error shown?
3
Replies
AdChoices