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S
schnuggles
Participant
April 24, 2025

Geforce GPU crash when selecting slack from taskbar with AE 2025 opened

  • April 24, 2025
  • 4 replies
  • 460 views

I'm getting a GPU crash with AE 2025 using my Geforce RTX 2060 as well as a 2080 cards.  This does not reproduce with my RTX 6000 Ada card.  It also does not reproduce with AE 2024.  This GPU crash happens when i'm selecting random notification from windows or selecting slack from my windows task bar.  

 

This was tested on Windows 11, using latest AE 25. 

 

Repro Steps:

  1. Open up AE
  2. Create a new project with any media (I used a 1080 mp4 clip)
  3. Select slack from task bar
  4. GPU freezes up and crashes 

 

Actual Results:
GPU freezes up for a min or so and then crashes

 

Expected Results:
GPU should be fine and slack should open

4 replies

S
schnugglesAuthor
Participant
May 1, 2025

Hi,

 

I can't reproduce this on demand anymore after updating to latest version of AE, but I'm still seeing this issue.  I've encountered it twice just applying the effect then alt tab to a different application:

I get this error:

 

S
schnugglesAuthor
Participant
April 25, 2025

Hi Kevin,

 

I don't know if it helps but I enabled logging in AE and these are the log files it generated:

https://drive.google.com/file/d/10FH1hdWUAmx9OgptPXKsx7RdqRYa0fKd/view?usp=drive_link

https://drive.google.com/file/d/1_jbKwyqGEdVYXad-AX-F4Oh2fLIZ0odA/view?usp=drive_link

 

Hopefully this is useful for the team.  Let me know if they want to try anything to help resolve this.  Its pretty ususable right now.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
April 26, 2025

Thanks for the logs. I forwarded the link to the product team. I hope they help fix the bug sooner. Thanks again.

 

Cheers,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
S
schnugglesAuthor
Participant
April 24, 2025

Hi Kevin,

 

AE will have these error pop up when the GPU crash.  I've set up windows for the Crash dump location but I'm not seeing any crash dump in there for AE.  

 

I did make a sample dump file of the AE process after it crashed:  https://drive.google.com/file/d/1rHqeZ0Z_aj8OZN-f_88UR_aeCJBXv3_k/view?usp=sharing

 

 

 

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
April 25, 2025

Thanks for the screenshots @schnuggles. I believe this is a bug that the team is still working on. I hope they will respond here soon with a solution. Here is the bug report that you can upvote: https://adobe.ly/4jpQBhH. Sorry for the hassle.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
April 24, 2025

Hey there, @schnuggles,

Thanks for the message and welcome to the forum. Epic username, by the way. I reported the issue to the team. I hope they will offer some suggestions. Do you have a crash report available I can forward to them? Let me know. I hope we can assist you. Sorry for this problem.

 

Thanks,

Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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