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Issue with Media Encoder Glitch during PNG Sequence Export

New Here ,
Oct 09, 2024 Oct 09, 2024

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I'm experiencing a glitch in Adobe Media Encoder when attempting to export compositions as PNG sequences. The issue manifests when I select the PNG sequence option; the preview glitches, resembling a visual distortion where a portion of the frame appears shifted (for example, an 8px slice from the left side of a red square is incorrectly patched to the right side).

 

 

Troubleshooting Steps Taken:

  • Cleared the Media Encoder cache.
  • Verified that all software is up to date.
  • Tried different codecs, but the issue is specific to PNG sequence exports.
  • Attempted to render directly from After Effects, but this approach is not optimal due to the number of projects and compositions I need to process (12 projects, each with 15 compositions).
  • Checked and adjusted composition settings, but this did not resolve the problem.
  • Restarted both applications and ensured my PC has sufficient resources.
  • Tried exporting to different output paths and formats, but the glitch persists only with PNG sequences.
Bug Acknowledged
TOPICS
Crash , Import and export , Troubleshooting

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correct answers 1 Pinned Reply

Adobe Employee , Oct 09, 2024 Oct 09, 2024

We have seen this in the past when AE and AME are not running the same versions. I can see you said all apps are up to date, but please double check that. 

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Adobe Employee ,
Oct 09, 2024 Oct 09, 2024

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We have seen this in the past when AE and AME are not running the same versions. I can see you said all apps are up to date, but please double check that. 

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