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Issues Importing GLTF when it worked fine like a week or so ago

Enthusiast ,
Jun 13, 2024 Jun 13, 2024

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Last week I took this GLTF file from Envato elements https://elements.envato.com/3d-golf-illustration-AK77GX7 and dragged it raw into my After Effects project with no issue!!! fast forward to this week, I tried to import this GLTF into After effects https://elements.envato.com/sport-3d-illustration-RR3ZXUY and it told me "After effects error: could not load". Why not? Whats the difference between this GLTF and the other? Does it accept some GLTF files but not others?

 

UPDATE: private message from adobe stated "One thing I'm noticing is that there are no related files for the .objs or the .gltfs. Objs need an .mtl file and a folder of textures (pngs or jpegs) to map to and gltf files typicapply have a .bin file and a folder full of textures to map to."

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Import and export , Performance , Workflow

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correct answers 1 Pinned Reply

Adobe Employee , Jun 13, 2024 Jun 13, 2024

Hi @rachelcenter

 

Can you please send me the models? There may be something missing or corrupt in the model that fails or we may be handling things incorrectly. 
Are you trying to load the model from a local drive or a cloud-based folder?  

Can you also please share your System Specs and what version of AE you are using? 

 

Thanks,

Dacia

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Hi @rachelcenter

 

Can you please send me the models? There may be something missing or corrupt in the model that fails or we may be handling things incorrectly. 
Are you trying to load the model from a local drive or a cloud-based folder?  

Can you also please share your System Specs and what version of AE you are using? 

 

Thanks,

Dacia

- Dacia Saenz, AE Engineering Team
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Enthusiast ,
Jun 13, 2024 Jun 13, 2024

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dacia what email can I send the link to?

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Enthusiast ,
Jun 13, 2024 Jun 13, 2024

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trying to load from a external hard drive.

Mac Studio 2023, apple m2 ultra, 128gb ram. macOS sonoma 14.5

after effects 24.4.1 (build 2)

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Hi @rachelcenter

You can Direct Message me on this platform. 🙂 
You can zip the files to upload them if the file format is not accepted. 

 

Thank you so much,

- Dacia Saenz, AE Engineering Team

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Enthusiast ,
Jun 15, 2024 Jun 15, 2024

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I could've swore that I was able to bring in raw STL files to After Effects a few months ago and use them as 3d models (they were flat and had no color but it was an interesting prospect). When I tried again just now, it didnt work.

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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The only file types we currently support are 

- .glb

- .gltf and

- .obj

- Dacia Saenz, AE Engineering Team

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Enthusiast ,
Jun 17, 2024 Jun 17, 2024

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then why didnt that GLTF file work? You havent told me yet if you were able to access the 2nd link i sent you

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