Keyframes not showing

When i save or import a preset for some reason the keyframes do not appear it shows the stopwatch being selected but the keyframes are not ther3e this has never been an issue before but is really starting to stress me out as im trying to edit right now and cant ive searched all over youtube and found nothing i had just made a shake and gone to save it i then tried to import it via apply animation preset but it didnt work and all the keyframes were lost at first i thought there was a problem with how i was saving it but then i went to import a preset which i had purchased from a friend and the keyframes did not appear on that either i was confused so i tried it on another preset where it worked this has left me very annoyed and i cant find an answer anywhere could anyone tell me what im doing wrong or how to fix this as i have re installed ae countless times and searched everywhere with no success any help would be extremely appreciated thak you.