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Participating Frequently
September 28, 2022

Preview is stuck in a loop and is unresponsive

  • September 28, 2022
  • 111 replies
  • 3336 views
RAM Preview becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE or close the application.

Build 17.0.4 Build 59
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111 replies

CMAN_9414
Participant
September 28, 2022
Same thing. Won't stop! MacBook Pro. Catalina.
Gurdenator
Participant
September 28, 2022
Ditto, having the exact same issue as everyone else. Ram Preview is completely unresponsive and has a mind of its own... v17.1.1 - Am using 1080ti and have tried rolling back drivers and swapping from Nvidia Studio to Game Ready drivers, and nothing seems to work.
Participant
September 28, 2022
This is the same problem of another more voted request. Please, bring your vote to there:
https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/39838078-preview-is-stuck-in-a-loop-and-is-unresponsive
Participant
September 28, 2022
This occurs only when I have any layer keyframes actively selected when I press spacebar. It loops indefinitely and I can't end the preview.
Participating Frequently
September 28, 2022
So I am using a NVIDIA Quadro P5000, downloaded and installed the new driver from 6/24/2020.
Version (451.48)

This has corrected the Preview problem in After Effects for me at the moment.

Thank you NVIDIA.
Participant
September 28, 2022
Come on guys! I work every day with this tool. Hope you'll fix it soon. Luckely for me i'm used to save constantly my progress (: but it's frustrating have to close it for this issue
Participant
September 28, 2022
Hi Guys .. I purchased CC product recently. I am beginner. Ae preview never stops and hang the application even for 5 sec composition. It worked well for few weeks and now its giving trouble. I tried my best to resolve but its not working. I want go away from this cc. I have 16 GB ram machine. I don't want to change any settings/graphics just to work with Ae. As per Adobe system pre-requisite my machine is perfectly fine. Its a bug. My other animation software Autodesk Maya works perfectly fine.
Participating Frequently
September 28, 2022
This is an NVIDIA driver issue - install an older Studio Driver or switch back to GeForce Game Ready (recommended) -- problem should resolve.. Good luck!
Sébastien Périer17107209
Community Manager
After Effects Sr. Quality Engineer
September 28, 2022
Hello Jesse,

We have identified a bug with the latest studio Nvidia Drivers, and it looks like this is the source of your preview issue. I would recommand updating to the latest "gamer ready" drivers.

Hope this helps,
Sebastien
Participant
September 28, 2022
The new update is full of bugs. Every time I preview a comp AE gets stuck in playback and I can't stop it. AE has been the most reliable and least faulty app Adobe has made. Please don't break it too.