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Participating Frequently
December 20, 2024
Question

Problems with after effects

  • December 20, 2024
  • 13 replies
  • 451 views

So lately I have a problem with after effects. When I open a old project or make a new one, I can't see anything i have placed or place. Also when I move some of the side panels like the layer panel it glitches. I dont really know what to do and I need this program for school.

13 replies

David.Arbor
Community Manager
Community Manager
January 6, 2025

Here is another post with a similar sounding issue. This user was able to update their Intel GPU driver to another (but not the latest) version. Are you able to do the same thing?
https://community.adobe.com/t5/after-effects-bugs/black-screen-on-after-effect/idi-p/15055113

Participating Frequently
January 5, 2025

I tried this and after effects now works but I now can't change the brightness of my screen anymore.

nishu_kush
Community Manager
Community Manager
December 24, 2024

Can you try the following steps:

• Close After Effects
• Go to the Device Manager (Run >> devmgmt.msc)
• Select Display Adapter, Right click on the "Intel UHD graphic card".
• Select "Update Driver"
• Select "Browse my Computer"
• Select "Let me Pick from a list of available drivers on my Computer".
• Select "Microsoft Display Adapter".
•  Launch After Effects.

Let us know if it helps.

 

Thanks,

Nishu

Participating Frequently
December 21, 2024

I have the same problems in the beta version.

Participating Frequently
December 21, 2024

I just tried that but it still doesn't work.

Kevin-Monahan
Community Manager
Community Manager
December 21, 2024

Thanks, @David.Arbor.

 

The screenshot shows that it's probably something to do with the GPU driver. The first thing to try is a clean installation of the studio driver. @Lara35353674xwon, have you given that a shot yet? I hope we can assist you. Sorry for the problem.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
David.Arbor
Community Manager
Community Manager
December 20, 2024

I don't think this should have any effect, but have you tried a project not in OneDrive? 

 

Do you by any chance have the public beta installed? If so, can you check there?

Both the public beta and the release version can live side-by-side without overwriting each other. You can find it in the "Beta" section of the Creative Cloud Desktop app.

 

Also, are you running the Game-Ready or Studio driver? The Studio driver will be the most ideal for creative applications. Also, sometimes rolling back to a previous driver can fix issues, so while it can take a few minutes to do, it's often worth attempting.

 

@Kevin-Monahan, have you seen this issue pop up anywhere else lately?

Participating Frequently
December 20, 2024

Nothing changes.

David.Arbor
Community Manager
Community Manager
December 20, 2024

If you go into the Preferences > Display and disable "Hardware Accelerate Composition, Layer, and Footage panels," does that change anything?

 

Also, if you go to File > Project Settings, can you enable "Mercury GPU Acceleration (CUDA)?" It's currently disabled based on the rocket icon at the bottom of your Project panel.

Participating Frequently
December 20, 2024

This is my graphics card and I did do the latest update.