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Brandon356510351b0p
Participant
February 23, 2024

"Unknown Error" occurs when opening an AVI codec configuration window

  • February 23, 2024
  • 11 replies
  • 692 views

"Unknown Error" occurs when opening an AVI codec configuration window inside format options and pressing OK. Seems to only effect after effects 2024

    This topic has been closed for replies.

    11 replies

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    March 5, 2024

    A fix for this is now in the AE 24.4x7 beta that is downloadable on CCD. If you're able to download and test that version, that'd be really helpful to confirm the fix. 

      J
      Community Manager
      jenkmeister17177426Community Manager
      Jenkmeister
      February 29, 2024

      Thank you for the codec. I found what's wrong now. Checking back with the engineer who wrote the original code to see what we want to do to fix this. 

        B
        Brandon356510351b0pAuthor
        Participant
        February 28, 2024

        @jenkmeister17177426 

         

        Sent you a direct message with a link to the codec.

          J
          Community Manager
          jenkmeister17177426Community Manager
          Jenkmeister
          February 28, 2024

          Are you able to get me a copy or a trial of the XPression Video Codec so I can check this with your plugin?

            J
            Community Manager
            jenkmeister17177426Community Manager
            Jenkmeister
            February 23, 2024

            Thanks. I'll get a bug written up and we'll see if we can reproduce this with one of the external plugins that enable the Codec Settings button. 

              B
              Brandon356510351b0pAuthor
              Participant
              February 23, 2024

              I do not, the error only occurs when a configuration window is opened and closed within the AVI options dialog.

                J
                Community Manager
                jenkmeister17177426Community Manager
                Jenkmeister
                February 23, 2024

                Thanks. If you don't click the Codec Settings button, but just click OK in the AVI options dialog, do you still get the Unknown Error? 

                  B
                  Brandon356510351b0pAuthor
                  Participant
                  February 23, 2024

                  Here is a link to the video with the reproduction https://transfer.rossvideo.com/f/366474c62d26f7e6 

                    J
                    Community Manager
                    jenkmeister17177426Community Manager
                    Jenkmeister
                    February 23, 2024

                    I can't repro the issue locally but I don't have any third-party codecs installed. If you can link to a video of it, or at least try removing the third-party codecs and see if that's the trigger, that might help. 

                    B
                    Brandon356510351b0pAuthor
                    Participant
                    February 23, 2024

                    Running version 24.1.0 build 78 currently. Yes the codecs I tested with are third party, the first codec I tested with is one that we make called "XPression Video Codec" and I tested Matrox DVCPro and Matrox MPEG-2 I-Frame.

                     

                    I have a video showing the issue but, it seems I cannot upload videos.

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