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Random crashes while rendering and while editingin timeline. Error code (0 :: 42 )

New Here ,
Sep 24, 2024 Sep 24, 2024

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I've been experiencing frequent crashes in after effects while doing non-intensive rendering or working in the timeline. I have tested my AE files on other computers (that are much less powerful) and have not had crashes. 90 percent of the time I am unable to render a file without it crashing. Sometimes it goes through and works, but rarely (maybe 1/5th of the time) 

 

AE most frequently crashes while rendering. My graphics card is fully up date as is my AE. 

 

I am on windows 11 pro version 21H2. My AE is on version 24.6.2.   

 

Below I have provided screenshots of a sample error log, but it typically differes from crash to crash. Most frequnetly I just get the "An error has occurred" error message without a log or error code. 

 

Additionally, I have run into problems in Premiere as well with the preview not syncing with the values on my timeline. IE an object is scaled to 80 percent, but displays at 60 in my preview window until I hit "play". Then it scales back up to 80. This makes placement very difficult as you can imagine. 

 

Any advice on helping would be great. I've tried disabling GPU acceleration, there's enough space on the drive for my cache, I've deleted my cache and rendered in safe mode. Nothing seems to get rid of the problem. 

renderfail1.jpg

renderfail2.jpg

Bug Unresolved
TOPICS
Compositing and VFX , Crash , Performance , Troubleshooting

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7 Comments
New Here ,
Sep 24, 2024 Sep 24, 2024

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I just tried deleting my cache and clearing extra space on drive and now it's crashing even faster, often without the adobe log. 

I have also experienced full blue screen system shutdowns while rendering throughout this process. 

 

I have a 4080 and 64 gigs of RAM, there's no reason performance wise this should be crashing. I am also working on an SSD. 

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New Here ,
Sep 24, 2024 Sep 24, 2024

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renderfail3.jpg

 Another crash log I just received. 

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Adobe Employee ,
Sep 24, 2024 Sep 24, 2024

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If you're running into blue screens, that sounds like hardware failure or not enough power to your 4080. 

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New Here ,
Sep 24, 2024 Sep 24, 2024

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The blue screening happens VERY infrequently, I most often just get crashes from after effects. If power draw is the case, do you know how I could test that out?

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New Here ,
Sep 24, 2024 Sep 24, 2024

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Also worth noting that only afer effects crashes my computer. Maya, games and other high load rendering does not cause crashes. 

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New Here ,
Sep 25, 2024 Sep 25, 2024

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Any other ideas how I could check the power draw issue or trouble shoot this further? I tried GPU-z to check the power draw, and it didn't report any issues while rendering. 

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Adobe Employee ,
Sep 25, 2024 Sep 25, 2024

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LATEST

Do you know the Watt power rating for the power supply in your machine? 

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