Soundspeicher konnte nicht zugewiesen werden (26 § 392)

[Sebastian Manger]

Hallo, ich bekomme neuerdings ständig diesen Fehler: 

Soundspeicher konnte nicht zugewiesen werden (26 § 392)

Ich lade einen mp4 clip in AE, will mir die Wellenform ansehen und bekomme dann dieses Popup. Ich habe schon den Sound extrahiert, in m4a und wav. Keine Änderung. 

Beim Exportieren befindet sich dann immer kein Ton im Clip…

Was tu ich: ich erstelle ein Projekt, lade den Film rein und erstelle eine Komposition. Dann Wellenform ansehen. Fehler. 

Ich habe AE 23.0, es aber auch mit 22 probiert. 

Installierter RAM 32GB, für andere Anwendungen reserviert: 6GB. 

Apple M1 Max. 

Ich weiß nicht weiter und bin gespannt auf Hilfe. 

[Mylenium]

Schon mal die Audioeinstellungen in den Voreinstellungen gecheckt? Systemeinstellungen für Sound? Oft hilft es schon, an den Einstellungen für die Audiopuffer zu drehen und natürlich sollte auch ganz grundsätzlich das richtige Audiogerät eingestellt sein.

Mylenium 

[Sebastian Manger]

Danke für die Antwort. Ich habe mal ein Foto meiner Einstellungen angehangen. Da sieht eigentlich erstmal alles richtig eingestellt aus… Oder?

[JohnColombo]

Hi @Sebastian Manger,

Thank you for reporting this issue. Does this happen for any footage, or only .mp4? Would you be able to provide a screen recording of how the error is shown when you look at the waveform?

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team  

[Sebastian Manger]

i only tried with .mp4. 

i attached a screenrecording. Hope that helps and brings answers… 

As you can see - i open AE, create a project, import the file, open the waveform and the error occurs. 

https://vimeo.com/783043598

[JohnColombo]

Thank you for that screen recording, @Sebastian Manger ! That did reveal the issue: the error is shown because the imported .mp4 file is over an hour long. AE does not currently support showing the waveforms for footage that are over 1 hour in length.

If you trim the length of the .mp4 layer to less than an hour, you should see the waveform load shortly after. I've filed a ticket internally for us to review the one-hour limit or improve the error so that you would know why the waveform won't load for the long layer.

Thanks again for reporting this issue,

- John, After Effects Engineering Team 

[Sebastian Manger]

Hey @JohnColombo . Thanks alot for your answer. That was helpful and i´m happy we could figure it out!

[JohnColombo]

Hi @Sebastian Manger,

Thanks again for reporting this issue. In the new 23.3 version of After Effects, the error has been updated to reflect the 1-hour limit for displaying waveforms. Trimming the layer to a length of less than an hour will allow the waveform to display.

We are continuing to make improvements and may remove the limit in the future, but for now, the error accurately reflects what AE is able to display.

Cheers,

- John, After Effects Engineering Team 

[Sebastian Manger]

Perfect. Thanks alot for the bugfix!

[Sebastian Manger]

Hey @JohnColombo . I just trimmed the new file to 59mins but it won´t show me the waveform and i can´t hear any audio.

I´m working with AE 23.3.

[JohnColombo]

Hi @Sebastian Manger,

It sounds like you might be experiencing the issue described in this thread: https://community.adobe.com/t5/after-effects-bugs/no-audio-or-visible-waveform-after-update-to-ae-20..., where audio files with certain sample rates (16K, 64K, 88.2K, and 176.4K) are not playing back or showing waveforms. Per that thread, there is a fix coming to Beta builds for this soon, and reencoding at an unaffected bit rate should also work around the issue until the fix is in place.

Cheers,

- John, After Effects Engineering Team