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Soundspeicher konnte nicht zugewiesen werden (26 § 392)

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Hallo, ich bekomme neuerdings ständig diesen Fehler: 

Soundspeicher konnte nicht zugewiesen werden (26 § 392)

 

Ich lade einen mp4 clip in AE, will mir die Wellenform ansehen und bekomme dann dieses Popup. Ich habe schon den Sound extrahiert, in m4a und wav. Keine Änderung. 

Beim Exportieren befindet sich dann immer kein Ton im Clip…

 

Was tu ich: ich erstelle ein Projekt, lade den Film rein und erstelle eine Komposition. Dann Wellenform ansehen. Fehler. 

 

Ich habe AE 23.0, es aber auch mit 22 probiert. 

Installierter RAM 32GB, für andere Anwendungen reserviert: 6GB. 

Apple M1 Max. 

 

Ich weiß nicht weiter und bin gespannt auf Hilfe. 

Bug Investigating
TOPICS
Crash , Import and export

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correct answers 1 Pinned Reply

Adobe Employee , Dec 22, 2022 Dec 22, 2022

Thank you for that screen recording, @Sebastian Manger ! That did reveal the issue: the error is shown because the imported .mp4 file is over an hour long. AE does not currently support showing the waveforms for footage that are over 1 hour in length.

If you trim the length of the .mp4 layer to less than an hour, you should see the waveform load shortly after. I've filed a ticket internally for us to review the one-hour limit or improve the error so that you would know why the waveform won't load

...
Status Investigating

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LEGEND ,
Dec 06, 2022 Dec 06, 2022

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Schon mal die Audioeinstellungen in den Voreinstellungen gecheckt? Systemeinstellungen für Sound? Oft hilft es schon, an den Einstellungen für die Audiopuffer zu drehen und natürlich sollte auch ganz grundsätzlich das richtige Audiogerät eingestellt sein.

 

Mylenium 

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Danke für die Antwort. Ich habe mal ein Foto meiner Einstellungen angehangen. Da sieht eigentlich erstmal alles richtig eingestellt aus… Oder?Bildschirm­foto 2022-12-06 um 22.00.50.png

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @Sebastian Manger,

Thank you for reporting this issue. Does this happen for any footage, or only .mp4? Would you be able to provide a screen recording of how the error is shown when you look at the waveform?

 

Thanks for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team  

Status Needs More Info

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New Here ,
Dec 20, 2022 Dec 20, 2022

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i only tried with .mp4. 

i attached a screenrecording. Hope that helps and brings answers… 

As you can see - i open AE, create a project, import the file, open the waveform and the error occurs. 

https://vimeo.com/783043598

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Adobe Employee ,
Dec 22, 2022 Dec 22, 2022

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Thank you for that screen recording, @Sebastian Manger ! That did reveal the issue: the error is shown because the imported .mp4 file is over an hour long. AE does not currently support showing the waveforms for footage that are over 1 hour in length.

If you trim the length of the .mp4 layer to less than an hour, you should see the waveform load shortly after. I've filed a ticket internally for us to review the one-hour limit or improve the error so that you would know why the waveform won't load for the long layer.

 

Thanks again for reporting this issue,

- John, After Effects Engineering Team 

Status Investigating

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Hey @JohnColombo . Thanks alot for your answer. That was helpful and i´m happy we could figure it out!

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