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System compatibility report: Unsupported Video Driver NVIDIA GeForce GTX1050 Ti with Max-Q Design

New Here ,
May 13, 2023 May 13, 2023

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I use AE version 23.4.0 but when I launch it it says that NVIDIA GeForce GTX1050 Ti with Max-Q Design is usupported.

 

AnnaPavlenko_0-1683996153389.png

 

I have the latest Dell, NVIDIA and Intel versions.

I have added a System Compatibility Report. 

Could you please guide me how to solve this problem. 

Bug Unresolved
TOPICS
Performance , Troubleshooting

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3 Comments
Adobe Employee ,
May 15, 2023 May 15, 2023

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It appears your NVIDIA driver isn't the latest. The system compatibility reports indicates 528.79, and that driver has a known issue that can cause After Effects to crash. The current version 531.79 should be more stable. Please try upgrading to that. 

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New Here ,
May 15, 2023 May 15, 2023

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Thanks for your reply, but it says I have the latest GeForce driver (528.79) and there are no other versions available. What should I do in this case?

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Adobe Employee ,
May 15, 2023 May 15, 2023

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Interesting, NVIDIAs web site offered other options. You can continue to use AE as is just with the knowledge that AE might exhibit some graphics stability issues with that driver. 

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