2023 Constant Freezes

Report · Sep 20, 2023

Hi,

I'm getting freezes that last 1-5 minutes every 5 minutes. Needless to say it's incredibly frustrating

I've been using 23.6, now downgraded to 23.5. Same problem persists.
It happens not just on RAM previews. Currently it's frozen on preferences.
I've a very basic comp, EXR sequences (in DWAB compression).
I've disabled all my plugins.

I've turned off GPU Acceleration in Project Settings and Hardware Accelerate Composition in Display Prefs. And cleared my caches lots.

My machine

Windows 10 Pro

MD Ryzen Threadripper 3970X 32-Core Processor 3.69 GHz

256GB RAM

RTX 4090, driver 537.13

Any help would be appreciated because AE is pretty unusable.

Thanks, Simon

Report · Sep 21, 2023

Anyone?

Report · Sep 21, 2023

I'm also finding that at the start of my renders it renders at the expected speed. E.g. fairly quick. And then just slows down to a crawl.

Report · Sep 21, 2023

Yes. I have 128gb of RAM and never had playback issues before. I cant even playback normal unaffected footage sometimes. AE Beta is working properly. Its actually affecting my work now.

Report · Sep 21, 2023

Thanks. Which version of Beta AE are you using. I see there's 24 and 24.1

Yeah it's really effecting my work too.

Report · Sep 22, 2023

Hi Simon,

Sorry to hear about the issue.

Can you try running After Effects in Safe Mode with the third-party plug-ins disabled? Does it happen in all the projects or just a particular project? Have you installed a new third-party font recently?

Let us know.

Thanks,

Nishu

Report · Sep 23, 2023

Hi again,

I've tried safe mode, disabled all plugins.
done all the 'disable gpu', hardware acceleration stuff. Basically all the things usually suggested.
it's on all projects. The project I'm uploading reports for here is super simple. Image sequence plus 2 adjustment layers.
seems to be all versions of AE I've tried.

Report · Sep 25, 2023

Hi,

Just following up on this.
I'm unable to work in AE at the moment. Any thoughts on how to resolve the issue?
In case you missed it I posted the answers to this post here also.
Thanks

Report · Sep 28, 2023

Hi Nishu,

Is there any response or help for this?

Thanks

Report · Sep 28, 2023

Sorry for the delay in response, Simon.

Does it happen in a new project as well? Have you installed a new font recently? If so, try uninstalling it for testing. Also, please share a screen recording of the issue so we can understand it better.

Looking forward to your response.

Thanks,
Nishu