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3D Element missing preset materials

New Here ,
Aug 17, 2023 Aug 17, 2023

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hello!! I have downloaded 3d element on my mac for after effects 2022 and imported a 3d phone to edit, but there is nothing under presets for physical materials. Its just empty. i have tried re-downloading element 3d, restarting my laptop, restarting after effects, ive tried downloading different 3d phone models, but nothing works. does anyone know a solution to this? 

Screenshot 2023-08-18 at 8.40.47 am.pngScreenshot 2023-08-18 at 7.07.13 am.pngScreenshot 2023-08-18 at 8.43.59 am.png

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Error or problem , FAQ

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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Have you contacted Video Copilot support team?

 

https://www.videocopilot.net/contact/

 

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New Here ,
Aug 17, 2023 Aug 17, 2023

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no i havent yet, ill try contact them now!! 

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